Showing 1-10 of 22 Books
![No Image Available](https://gwopa.org/wp-content/uploads/2021/10/COVER-Customer-Survey-Guidelines.jpg)
This document can serve as a guideline for setting up and improving a customer survey. Developed by WaterWorX Community of...
Publications , Tools and Guidance
![No Image Available](https://gwopa.org/wp-content/uploads/2021/10/COVER-Complaint-Process-Guidelines.jpg)
This document can serve as a guideline for setting up and improving the customer complaint process. Developed by WaterWorX Community...
Publications , Tools and Guidance
![No Image Available](https://gwopa.org/wp-content/uploads/2020/07/Screen-Shot-2020-07-07-at-10.32.30-AM.png)
In this report we seek to contribute and facilitate the decision-making process of utilities concerning PPDs. We examine experiences with...
Tools and Guidance
![No Image Available](https://gwopa.org/wp-content/uploads/2020/06/learning_approaches.png)
The aim of the paper is to provide the conceptual basis for understanding capacity development and learning approaches in Water...
Tools and Guidance
![No Image Available](https://gwopa.org/wp-content/uploads/2020/06/Screenshot_2019-07-15_at_15.19.30.png)
The BEWOP Framework for Analyzing Water Operators' Partnerships (WOPs), serves to provide WOP practitioners and interested parties with a structure by which...
Tools and Guidance
![No Image Available](https://gwopa.org/wp-content/uploads/2020/06/imgbatch5_66.jpg)
Presentation on case study utilities' good practices: Kafubu Water and Sewerage Company Limited (KWSC), Zambia. Document describes the background of...
Tools and Guidance
![No Image Available](https://gwopa.org/wp-content/uploads/2020/06/imgbatch5_65.jpg)
Presentation on case study utilities' good practices: Swaziland Water Services Corporation (SWSC), Kingdom of Swaziland. The document presents the background...
Tools and Guidance
![No Image Available](https://gwopa.org/wp-content/uploads/2020/06/imgbatch5_64.jpg)
Presentation on case study utilities' good practices: Municipality of Walvis Bay, Namibia. The document shares information on the background the...
Tools and Guidance
![No Image Available](https://gwopa.org/wp-content/uploads/2020/06/2015-WSP_Manual_Arabic.jpg)
In 2004, the WHO Guidelines for Drinking Water Quality recommended that water suppliers develop and implement "Water Safety Plans" (WSPs)...
Tools and Guidance
![No Image Available](https://gwopa.org/wp-content/uploads/2020/06/2016Perpamsiguidelines.png)
These guidelines were developed by PERPAMSI, the national association of operators in Indonesia supporting and facilitating national WOPs. The guidelines...
Tools and Guidance