Customer Survey Guidelines
This document can serve as a guideline for setting up and improving a customer survey. Developed by WaterWorX Community of...
Publications , Tools and Guidance
Marcel Lips (Vitens), Marc van Hal (Brabant Water), Christien Kolenbrander (Vitens)
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Complaint Process Guidelines
This document can serve as a guideline for setting up and improving the customer complaint process. Developed by WaterWorX Community...
Publications , Tools and Guidance
Marcel Lips (Vitens), Linda Moraca (Dunea), Marjolein Spit-Griend (Vitens, Nicole Kesselaer (WML)
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Policy Brief: Water and...
This Policy Brief provides an overview of the current context and relevant initiatives implemented by water and sanitation operators in...
Briefs, Papers and Briefs, Publications , Research Papers
GWOPA
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Policy Brief: Fighting COVID-19...
This Policy Brief provides an overview of the current context and relevant initiatives implemented by water and sanitation operators from...
Briefs, Papers and Briefs, Publications , Research Papers
GWOPA
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GWOPA Annual Report 2020 
GWOPA Annual Report 2019