Library

Customer Survey Guidelines
This document can serve as a guideline for setting up and improving a customer survey. Developed by WaterWorX Community of...
Publications , Tools and Guidance  Marcel Lips (Vitens), Marc van Hal (Brabant Water), Christien Kolenbrander (Vitens) Download
Complaint Process Guidelines
This document can serve as a guideline for setting up and improving the customer complaint process. Developed by WaterWorX Community...
Publications , Tools and Guidance  Marcel Lips (Vitens), Linda Moraca (Dunea), Marjolein Spit-Griend (Vitens, Nicole Kesselaer (WML) Download
Policy Brief: Water and...
This Policy Brief provides an overview of the current context and relevant initiatives implemented by water and sanitation operators in...
Briefs, Papers and Briefs, Publications , Research Papers GWOPA Download
Policy Brief: Fighting COVID-19...
This Policy Brief provides an overview of the current context and relevant initiatives implemented by water and sanitation operators from...
Briefs, Papers and Briefs, Publications , Research Papers GWOPA Download
GWOPA Annual Report 2020 GWOPA Annual Reports  Download
GWOPA Annual Report 2019 GWOPA Annual Reports , GWOPA Corporate Documents GWOPA Download