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Complaint Process Guidelines

Description:

This document can serve as a guideline for setting up and improving the customer complaint process.
Developed by WaterWorX Community of Practice Customer Relations.

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Global Water Operators’ Partnerships Alliance (GWOPA)
Urban Basic Services Section, Urban Practices Branch, UN-Habitat
UN Campus Bonn, Platz der Vereinten Nationen 1
53113 Bonn, Germany

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