Performance Improvement Plan Manual
Author: GWOPA Categories / Tags: Tools and Guidance  Date: 2020 Area: All Language: English Topics: Download
Description:

A Performance Improvement Plan (PIP) is a comprehensive strategic work plan developed to address a variety of utility management issues, with the aim of improving utility performance and enabling the utility to achieve its short – and medium-term objectives. One of these objectives may be improving services to the urban poor.

This Guide is a planning tool developed in collaboration with water operators building on lessons learnt from their WOPs experience. It provides a practical guidance tool to streamline the WOPs approach.