Performance Improvement Plan Manual

A Performance Improvement Plan (PIP) is a comprehensive strategic work plan developed to address a variety of utility management issues, with the aim of improving utility performance and enabling the utility to achieve its short – and medium-term objectives. One of these objectives may be improving services to the urban poor.

This Guide is a planning tool developed in collaboration with water operators building on lessons learnt from their WOPs experience. It provides a practical guidance tool to streamline the WOPs approach.