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Performance Improvement Plan Manual

 Author: GWOPA  Categories / Tags: Tools and Guidance   Date: 2024  Area: All  Language: English  Download

A Performance Improvement Plan (PIP) is a comprehensive strategic work plan developed to address a variety of utility management issues, with the aim of improving utility performance and enabling the utility to achieve its short – and medium-term objectives. One of these objectives may be improving services to the urban poor.

This Guide is a planning tool developed in collaboration with water operators building on lessons learnt from their WOPs experience. It provides a practical guidance tool to streamline the WOPs approach.