ChrisChris   December 19, 2011  

wop asia

This WOP aim to achieve continuous water supply services and maintaining safe water quality


December 01, 2007 - January 01, 2009
Was the code of conduct followed?
Yes link
Did the operators sign a formal partnership agreement?
Mentor motivations
Corporate social responsibility
WOPs facilitator



Other supporting organizations
USAID (Eco-Asia): Facilitation


  • Non Revenue Water (NRW) management
  • Other

Please specify other theme(s)
Continuous Water Supply

achieving continuous water supply services and maintaining safe water quality for the residents of Badlapur, India

build MJP`s capacity in:
operating and sustaining continuous water supply schemes using district meter area (DMA) management; replicating similar operations to other towns under MJP; performing a water audit; managing water losses (leakage detection, pressure management, etc); optimizing water treatment system processes.


What types of activities were carried out to help develop operator capacity?
  • Joint planning or work
  • Site visits
  • Other

Describe WOPs activities
December 2007
Ranhill and MJP initially agreed to partner, following further discussions facilitated by USAID on roles, responsibilities, and expected outcomes from the twinning partnership to enable continuous supply in Badlapur.

February 2008
Three key MJP technical managers visited Ranhill operations in Johor, Malaysia, to confirm the twinning partnership and observe first hand best practices in DMA management, network modeling, and customer service orientation. At the end of the visit, both organizations formally agreed to partner and began discussing expected outcomes of the partnership and the major activities and resources required to achieve them. MJP also collected information on DMA operations to be applied in its operations in Badlapur.

April 2008
In Badlapur, Ranhill and MJP signed the Letter of Intent to Twin, formalizing their commitment to partner and contribute resources. Following the signing, Ranhill experts assessed the Badlapur conversion process and water supply operations, and conducted training on understanding water losses and on performing a water balance for 23 MJP staff. MJP applied the training exercises to measure its water balance in its DMAs in Badlapur for the next three months.

May 2008
Facilitated by USAID and based on Ranhill's assessment, Ranhill and MJP jointly developed and agreed to a work plan for twinning activities to support MJP's efforts in providing continuous water supply in several service areas in Badlapur. The plan consisted of several training events on network modeling, DMA operations, leakage detection, and water treatment operations by Ranhill's technical experts. It also included short term on-the-job internships of MJP staff in Ranhill operations in Johor.

June 2008
Via remote interaction, Ranhill evaluated MJP's water balance results and provided feedback to improve water balance preparations. Ranhill especially highlighted the importance of acquiring accurate water use data through proper water meter reading and record keeping.

July 2008
At the Water Loss Asia Conference in Kuala Lumpur, Malaysia, Ranhill and MJP officially signed a Memorandum of Understanding (MoU) to signify their commitment to undertake the activities in the work plan and achieve the objective of strengthening and helping to replicate the conversion to continuous water supply in state of Maharashtra. The Ranhill CEO and the MJP Member Secretary, along with USAID, signed the MoU. Following the Conference and MoU signing, four MJP delegates (working in cities other than Badlapur) participated in a hands-on training in Ranhill operations in Johor Baru on flow and pressure management, DMA design, and hydraulic modeling.

August 2008
Ranhill's Head of Operations in Johor audited the existing water treatment processes in Badlapur and gave recommendations for improvements. The expert did a rapid assessment of overall treatment efficiencies and presented a short course on best practices in water quality management for 11 MJP water production staff.

September 2008
As a result of past discussions and training activities, MJP has prepared for and effectively delivered continuous supply in 16 wards in Badlapur, impacting nearly 64,000 residents. MJP purchased hardware (bulk meters, valves, fittings, data loggers) for establishing DMAs in new service areas in Badlapur as part of the conversion process. Ranhill assisted with initial recommendations on equipment types and advised on their advantages and disadvantages.

November 2008
Three Ranhill experts trained 30 MJP staff from Badlapur and other towns on hydraulic network modeling and DMA design. The training incorporated real data from the Badlapur water supply system, and therefore it enabled MJP to immediately improve its DMA design and analyze better water flow in its network as a result of the modeling exercises. Three MJP engineers from Badlapur and other towns participated in a 3-day short internship with Ranhill in Johor. Following Ranhill staff, they engaged in hands-on activities to learn DMA operations and management (including leak detection and pressure management), reservoir monitoring, and customer interface.