WOP IWKSdn.Bhd and PDAM Tirtanadi Medan

WOP IWKSdn.Bhd and PDAM Tirtanadi Medan

ChrisChris   November 10, 2011  

wop asia

The aim of the WOP is to have a better community understanding of benefits of sewerage services


December 05, 2008 - July 31, 2009
Was the code of conduct followed?
Yes link
Did the operators sign a formal partnership agreement?
Mentor motivations
Corporate social responsibility
WOPs facilitator


PDAM Tirtanadi Medan - Recipient


Other supporting organizations
USAID (Eco-Asia): Facilitation support and targeted financial assistance to support international travel and training events
ADB (Asian Development Bank)
Ministry of Public Works: funding
Total cost of WOP ($)


  • Expanding services to low income households
  • Public awareness and promotion of water services
  • Waste water collection and treatment

1) Better community understanding of benefits of sewerage services
2) Raised capacity of the PDAM Tirtanadi and Medan City Government staff to manage zoning priorities,
government and private partnerships and scheme development
3) Greater awareness and readiness of the public to connect to the sewerage system and pay fees
4) Improved coordination with Medan City Government on enabling policies
5) More sewerage customers connected – 300 + by July 2009


What types of activities were carried out to help develop operator capacity?
  • Joint planning or work
  • On the job training
  • Site visits

Describe WOPs activities
April 2008
Facilitated by USAID, representatives of Indah Water Konsortium (IWK) and PDAM Tirtanadi Medan met and discussed the potential for twinning during a regional workshop on inter-city linkages.

August 2008
With USAID support, IWK visited Medan to initiate discussions on twinning topics based on Medan's needs and long term strategies. IWK conducted a field assessment and met with the local working group, representatives of the Medan City Government, water operator, and other stakeholders. At the visit's conclusion, both partners agree to focus on creating a promotion campaign to improve the rate of connections to Medan's existing sewerage system and reviewing its wastewater management plan.

December 2008
IWK conducted an initial review of Medan’s Wastewater Management Masterplan. IWK also presented on the use of the USAID WATSAN Promotion Toolkit and the twinning program. Together, the two utilities reviewed and signed the Joint Work Plan and Memorandum of Understanding at a press conference in Medan, Indonesia. The final day of the workshop discussed future activities to commence the twinning partnership.

February 2009
Five staff from PDAM Tirtanadi Medan and Medan’s Sanitation Working Group visited IWK in Kuala Lumpur to participate in a sanitation promotion and planning workshop. During the visit, IWK reviewed Medan’s sanitation master plan and demonstrated IWK’s sanitation public awareness program. The two partners jointly prepared an initial sanitation promotion plan for Medan using the USAID 10-step Water and Sanitation Promotion Toolkit. The Sanitation Working Group will return to Medan and further develop the sanitation promotion campaign before a formal launching in April 2009.

March 2009
Through the ongoing twinning partnership, two experts from IWK traveled to Medan to work with 30 staff from PDAM Tirtanadi on key steps in implementing a promotion campaign using the USAID ECO-Asia 10-step Water and Sanitation Promotion Toolkit. Both utilities worked on Steps 4-6 of the Toolkit, which are to Detail a Broad Change Strategy, Prepare a Specific Promotion Plan, and Develop Promotional Activities and Materials. PDAM Tirtanadi plans to formally launch the sanitation promotion campaign in August 2009.

July 2009
On July 1-3, 2009, two experts from Indah Water Konsortium (IWK) of Malaysia trained civil servants and water utility operators from Medan, Indonesia, on improving access to the sewerage network through a sanitation promotion campaign. This campaign aims to persuade at least 800 people to connect to the sewerage network. IWK provided guidance on Medan’s draft promotion materials and provided training on implementation, monitoring, and evaluation of the campaign.

August 2009
On August 17, 2009, the city of Medan formally launched its sanitation promotion campaign, which aims to increase resident connections to the city’s newly constructed sewerage network. The event coincided with Indonesian Independence Day celebrations and attracted hundreds of residents. City workers distributed sanitation booklets to residents, quizzed the audience on the benefits of a sewer connection, and awarded prizes such as educational t-shirts to enthusiastic winners. Through the WaterLinks twinning program the Malaysian company Indah Water Konsortium trained PDAM Tirtanadi and Medan city agencies on applying the USAID ECO-Asia 10-Step Water and Sanitation Promotion Toolkit and sent two representatives to oversee the event.


Describe the overall results
Partly as a result of the awareness campaign and the results achieved, local and central government is now more engaged in supporting sewerage development. The City Government of Medan is providing increased funds to connect more households to the sewerage system.The Ministry of Public Works has promised more funds to increase coverage for Medan’s sewerage system.

PDAM Tirtanadi is now reviewing local guidelines and policy on the development of its sewerage system. It is following the IWK example of establishing standards and controls for local sewer laying contractors to ensure proper and satisfactory connections for the communities. PDAM Tirtanadi is also assessing what can be done to monitor contractors via regulation.

Benefits for the partners
1) PDAM Tirtanadi Medan:
-Conducting educational and site tours such as those at PDAM Tirtanadi’s Cemara STP to increase awareness among the public and government agencies on the benefits of connecting to sewerage services;
- Adopting best practices for planning and development of sewerage services and infrastructure;
- Adopting best practices for development control policies and guidelines to ensure that quality sewerage assets were built for the public;
- Using the media to attract government and public support for sewerage development activities.

2) Indah Water Konsortium
-Learning how to use and adapt the Toolkit in a new operating environment;
-Enriching the skills and knowledge of its staff and motivating them in finding appropriate solutions;
-Expanding IWK’s capabilities into the regional sewerage sector;
-Enhancing its corporate social responsibility programme by contributing to developing countries outside Malaysia.

3) USAID (Eco-Asia):
Field-testing the Toolkit. The Medan experience was used as to develop and improve the Toolkit for application elsewhere.

Which factors had a positive influence on the success of your WOP?
  • Accurate identification of capacity needs
  • Appropriate partner selection
  • Financing for WOPs
  • Political support
  • Suitable partnership design
  • Suitable timeframe
  • Training