WOP: e-Thekwini (South Africa) - Blantyre Water Board (Malawi)

WOP: e-Thekwini (South Africa) - Blantyre Water Board (Malawi)

SecretariatSecretariat   November 07, 2019  

 wop africa

OFID (the OPEC Fund for International Development) and GWOPA (the Global Water Operators Partnerships Alliance) have entered, following a first collaboration for 10 African WOPs in 2013-2015, in a new Agreement to help five water and sanitation utilities in Africa and Asia, to implement Short Term Action Plans and develop Medium Term Sustainability Improvement Plans (SIP) through WOPs. The African Water Association (AfWA) and WaterLinks will coordinate at regional level the implementation of the WOPs projects with the utilities involved.

In Africa, Blantyre Water Board, Malawi and Welayita Sodo Town Water Utility, Ethiopia, the mentees, are mentored by eThekwini Metropolitan Municipality (eTMM), Water Unit, Durban, South Africa.

During the 2-year long partnerships between the five pairs of utilities, “mentor” operators will support “mentees” with capacity development and change implementation in high-priority areas, ranging from improving billing and collection to energy efficiency, assembled in Short Term Action Plans (STAPs). The STAPs will include a small investment component, such as a pilot project, to ignite long term changes towards sustainability.


Towards the end of the STAP implementation, the WOP partners will be supported to conduct a more thorough joint analysis of the causes and potential solutions to their performance shortcomings, and to develop Sustainability Improvement Plans (SIPs) which would lay out a suite of longer-term improvement steps, combined with an investment component, to be implemented during a subsequent phase of improvement (lasting 3-5 years). To maximize potential for uptake, the MTSIPs will be developed with the involvement of relevant banks or donors (including those who have already shown interest in investing in the beneficiary countries’ utilities).

Throughout the process, the WOPs partners will be supported by GWOPA to coordinate thepartnering processes, on WOPs approaches and best WOPs practice; and with relevanttechnical trainingon themes requiring deeper learning. Key staff from participating operators will share their learning and showcase their experience through onlineCommunities of Practice (CoPs)dedicated to various relevant technical issues and partnering issues as well, establishing bridges and fostering cross-fertilization between the regions. GWOPA is also providing a Planning and Monitoring online tool (the PMP) for the WOP Programme which allows: 1. comparative analysis of various projects of the Programme; and 2, visualization of parameters of each of the monitoring dimensions (impact and partnering practices).

The program was launched in May 2019, with a launching webinar and then a kick-off workshop last June, organized in Barcelona, Spain, by GWOPA. 




August 01, 2019 - July 31, 2021
Was the code of conduct followed?
Yes link
Did the operators sign a formal partnership agreement?
Mentor motivations
  • Corporate social responsibility
  • Solidarity principles
WOPs facilitator


Blantyre Water Board - Recipient


    Type of support

Other supporting organizations
OFID (donor)
Total cost of WOP ($)


  • Billing and revenue collection
  • Customer relations
  • Non Revenue Water (NRW) management
  • Other

Please specify other theme(s)
Water demand management




  • File Description
    File Size
    File Type
  • Blantyre_Malawi_Mentee_op_profile.pdf
    Operator Profile of Blantyre Water Board, Malawi
    345 KB
  • EThekwini-South Africa-Mentor-profile
    Mentor profile e-Thekwini South Africa
    435 KB
  • MoU-Blantyre Water Board-eThekwini
    4 MB