WOP: Bauchi State Water & Sewerage Corporation - Taraba State Water Supply Agency

WOP: Bauchi State Water & Sewerage Corporation - Taraba State Water Supply Agency

Julissa KiyenjeJulissa Kiyenje   June 03, 2016  
 

The WOP between Bauchi State Water & Sewerage Corporation (Bauchi, Nigeria) and Taraba State Water Supply Agency (Nigeria, Jalingo) was established in September 2014 for a duration of 2 months with the objective to strengthen the capacity of the mentee in the areas of business planning, financial management, customer relations, communication, billing and collection operations. Additionally, this WOP aimed to improve non-revenue water and water loss.

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GENERAL WOP INFORMATION

September 28, 2014 - November 24, 2014
Was the code of conduct followed?
Don't know link
Did the operators sign a formal partnership agreement?
Yes
Mentor motivations
  • New opportunities/challenges for employees
  • Other

PARTNERS AND THEIR INPUTS

SUPPORTING ORGANIZATIONS

THEMES AND OBJECTIVES

Themes
  • Billing and revenue collection
  • Business planning and financial management
  • Customer relations
  • Non Revenue Water (NRW) management

WOPS ACTIVITIES

What types of activities were carried out to help develop operator capacity?
Site visits

Describe WOPs activities
Diagnosis/ Bench-marking

RESULTS

Describe the overall results
Needs assessment and development of Work Plan.

Which factors had a positive influence on the success of your WOP?
  • Financing for WOPs
  • Part of a national improvement process
  • Relationship of individuals

Which factors impeded the success of your WOP?
  • Inadequate understanding of capacity needs
  • Lack of follow up financing
  • Not tied to ongoing processes