WOP: Severn Trent Water - Lilongwe Water Board
Said to be one of the first WOPs. The aim of the project is to improve the water and sanitation services of Lilongwe
GENERAL WOP INFORMATION
July 18, 1987 - January 06, 2006
Was the code of conduct followed?
Did the operators sign a formal partnership agreement?
PARTNERS AND THEIR INPUTS
THEMES AND OBJECTIVES
- Expanding services to low income households
- Water quality management
Providing training to the point where local officials were able to continue running the authority by themselves.
What types of activities were carried out to help develop operator capacity?
Describe the overall results
•Access to water improved significantly.
•The project helped develop an effective management support and training programme.
•The efficiency of operations increased considerably.
•The level of unaccounted-for water fell to 16%.
•Labour costs were reduced.
•Response time to new service applications and customer complaints improved.
•Subsequent capital investments were more effective as a result