WOP: Severn Trent Water - Lilongwe Water Board

WOP: Severn Trent Water - Lilongwe Water Board

Anilduth BALDANAnilduth BALDAN   July 18, 2012  
 

wop africa

Said to be one of the first WOPs. The aim of the project is to improve the water and sanitation services of Lilongwe

GENERAL WOP INFORMATION

July 18, 1987 - January 06, 2006
Was the code of conduct followed?
Don't know link
Did the operators sign a formal partnership agreement?
Don't know
Mentor motivations
Solidarity principles

PARTNERS AND THEIR INPUTS

Lilongwe Water Board - Recipient

SUPPORTING ORGANIZATIONS

THEMES AND OBJECTIVES

Themes
  • Expanding services to low income households
  • Water quality management

Objectives
Providing training to the point where local officials were able to continue running the authority by themselves.

WOPS ACTIVITIES

What types of activities were carried out to help develop operator capacity?
Site visits

RESULTS

Describe the overall results
•Access to water improved significantly.
•The project helped develop an effective management support and training programme.
•The efficiency of operations increased considerably.
•The level of unaccounted-for water fell to 16%.
•Labour costs were reduced.
•Response time to new service applications and customer complaints improved.
•Subsequent capital investments were more effective as a result


BEWOP

GWCen