WOP: PPWSA and BIWASE
The WOP aim is to identified priority areas for improvement of BIWASE operations and trained BIWASE personnel
GENERAL WOP INFORMATION
July 31, 2007 - January 01, 2009
Was the code of conduct followed?
Did the operators sign a formal partnership agreement?
Corporate social responsibility
PARTNERS AND THEIR INPUTS
THEMES AND OBJECTIVES
- Expanding services to low income households
- Non Revenue Water (NRW) management
identified priority areas for improvement of BIWASE operations; trained BIWASE personnel in priority areas of water supply operations; institutionalized system of process benchmarking and monitoring; measurable improvement in two or more areas of operations at the end of the twinning period;
What types of activities were carried out to help develop operator capacity?
Describe the overall results
benefits of BIWASE:streamlined work progress, new standard operating procedures, fully trained personnel, 24 hours customer hotline, more revenues, fewer customer complaints about meter reading errors and a drastically drop-down of non-revenue-water