WOP: PPWSA and BIWASE

WOP: PPWSA and BIWASE

ChrisChris   December 06, 2011  
 

wop asia

The WOP aim is to identified priority areas for improvement of BIWASE operations and  trained BIWASE personnel

GENERAL WOP INFORMATION

July 31, 2007 - January 01, 2009
Was the code of conduct followed?
Yes link
Did the operators sign a formal partnership agreement?
Yes
Mentor motivations
Corporate social responsibility
WOPs facilitator
Waterlinks

PARTNERS AND THEIR INPUTS

SUPPORTING ORGANIZATIONS

THEMES AND OBJECTIVES

Themes
  • Expanding services to low income households
  • Non Revenue Water (NRW) management

Objectives
identified priority areas for improvement of BIWASE operations; trained BIWASE personnel in priority areas of water supply operations; institutionalized system of process benchmarking and monitoring; measurable improvement in two or more areas of operations at the end of the twinning period;

WOPS ACTIVITIES

What types of activities were carried out to help develop operator capacity?
Site visits

RESULTS

Describe the overall results
benefits of BIWASE:streamlined work progress, new standard operating procedures, fully trained personnel, 24 hours customer hotline, more revenues, fewer customer complaints about meter reading errors and a drastically drop-down of non-revenue-water