English 
Español 
The aim of this WOP is to better understand the internal data collection and monitoring of key performance indicators.
WOP: SDE and REGIDESO
Leo Kaufman
September 19, 2011
GENERAL WOP INFORMATION
February 04, 2011 - February 03, 2012
Was the code of conduct followed?
Yes link
Mentor motivations
Corporate social responsibility
WOPs facilitator
WOP-Africa
PARTNERS AND THEIR INPUTS
Societe Senegalaise des Eaux - Mentor
Regie de Distribution d'Eau - Recipient
SUPPORTING ORGANIZATIONS
THEMES AND OBJECTIVES
Themes
- Billing and revenue collection
- Non Revenue Water (NRW) management
- Other
Objectives
better internal data collection and monitoring of key performance indicators.
the mentor SDE conducts a diagnosis together with REGIDESO's teams to understand the roots of the NRW high ratio. The overall objective is to come up with a multi-aspect short term Performance Improvement Plan. The productivity ratio of the network should increase from 54% to 65%.
the mentor SDE conducts a diagnosis together with REGIDESO's teams to understand the roots of the NRW high ratio. The overall objective is to come up with a multi-aspect short term Performance Improvement Plan. The productivity ratio of the network should increase from 54% to 65%.
WOPS ACTIVITIES
What types of activities were carried out to help develop operator capacity?
Site visits
