WOP: ONEA and SEG Featured

Other supporting organizations

GWOPA
OFID

Total cost of WOP ($)

60,000.00

Themes

• Expanding services to low income households
• Non Revenue Water (NRW) management

Objectives

Developing PIP (Performance Improvement Plan)

What types of activities were carried out to help develop operator capacity?

• Joint planning or work
• On the job training
• Site visits
• Study tours

Describe WOPs activities

The first step in the WOP is to conduct an assessment of the recipient utility, carried out jointly with the mentor operator. The assessment process will be actively inclusive and will solicit the input of a broad cross section of utility staff, as well as important external actors from civil society and the municipal political sphere.
The assessment will aim to identify 1) existing strengths, weaknesses, opportunities, and threats; 2) Capacity strengths and needs; 3) values and priorities; and 4) potential solutions.
Based on the assessment, GWOPA will assist the partners in designing their partnership.
The WOP work plan will define the WOP objectives, targets, expected resource contributions, results and anticipated timeline.
WOPs shall aim to include both learning and process targets.
The implementation phase is where the bulk of the technical assistance happens. This phase is carried out by the partner utilities, with GWOPA facilitation. GWOPA will also ensure regular monitoring of the WOP by the operators and support them to carry out corrective measures as needed.