WOP: MidCost Water and Tonga Water Authority
November 12, 2013
The aim of this WOP is to ensure effective, efficient and sustainable water supply services in Nuku’alofa
GENERAL WOP INFORMATION
January 01, 2013 - January 01, 2014
Was the code of conduct followed?
Did the operators sign a formal partnership agreement?
New opportunities/challenges for employees
PARTNERS AND THEIR INPUTS
Other supporting organizations
Nuku’alofa Urban Development Sector Project (NUDSP)
THEMES AND OBJECTIVES
- Business planning and financial management
- Non Revenue Water (NRW) management
- Public awareness and promotion of water services
(a) Building technical capacity to reliably deliver water to all parts of the supply network
through the creation of supply zones and improved bulk supply metering
(b) Designing and assist in implementing a comprehensive program to reduce non revenue
water from the current level of about 50% to less than 25% by 2017
(c) Developing consumer water meter replacement policies and replace defective
(d) Building financial management capacity particularly in the areas of revenue
collection and billing; and
(e) Preparation of the TWB asset management plan
What types of activities were carried out to help develop operator capacity?
- On the job training
- Site visits
Describe WOPs activities
TWB has made progress toward community involvement through regular
community TV and radio broadcasts. There is potential for an education program to
educate customers on techniques for detecting and repairing leaks on the customer
side of their water meter.
Describe the overall results
An increased awareness of leakage detection and saving water, through the
techniques and commitment at MidCoast Water.
• Detailed discussions on management of house connections from mains – good
design and leakage management
• Awareness of smart meters will permit good data collection on water demand
profiles for improved leakage management.
Which factors impeded the success of your WOP?
Lack of financing for WOPs