WOP: Vitens and Lilongwe Water Board
The aim of this WOP is to ensure and sustain the provision of affordable, reliable and sustainable 24-hour drinking water supply services
GENERAL WOP INFORMATION
November 01, 2009 - November 01, 2013
Was the code of conduct followed?
Did the operators sign a formal partnership agreement?
- Corporate social responsibility
- New opportunities/challenges for employees
PARTNERS AND THEIR INPUTS
Other supporting organizations
Other local operator:
- Blantyre Water Board
Other supporting organizations:
- WML Drinking Water Company
- Royal Haskoning DHV
- Water for People
- The European Union and the European Investment Bank (48%
- ACP –EU Water Facility (50%)
- Water Boards Lilongwe & Water Board Blantyre (2%)
Total cost of WOP ($)
THEMES AND OBJECTIVES
- Billing and revenue collection
- Business planning and financial management
- Customer relations
- Energy efficiency
- Expanding services to low income households
- Non Revenue Water (NRW) management
- Public awareness and promotion of water services
The private sector service contract (PSSC) objectives for both Water Boards are to ensure and sustain the provisions of reliable 24-hour water supply services to the people of Lilongwe and Blantyre, and to improve living conditions for people in low-income areas by extending safe water supply and basic sanitation services.
The service contract aims:
- To improve the operational performance of the Water Boards (working ratio).
- To restructure and reinforce the Water Boards.
- To improve water production capacity and reduce Non RevenueWater.
- To extend WASH services to low-income areas.
What types of activities were carried out to help develop operator capacity?
- Joint planning or work
- On the job training
- Site visits
- Study tours