Guest   June 26, 2014  

wop latam

This WOP aims  to strengthen, modernise and empower the areas of ENACAL. The scopes are the improvement of the hygienic sanitary conditions of the city of Granada (Nicaragua) , through the improvement and expansion of the sanitary sewer system and improving and expansion of the wastewater treatment plant and the potable water system in the city. For this, the project has two main components: engineering works and institutional strengthening.


November 19, 2013 - November 22, 2013
Was the code of conduct followed?
Don't know link
Did the operators sign a formal partnership agreement?
Don't know
Mentor motivations
  • Corporate social responsibility
  • New opportunities/challenges for employees
  • Solidarity principles
WOPs facilitator




  • Asset management
  • Business planning and financial management
  • Waste water collection and treatment

La Empresa Nicaragüense de Acueductos y Alcantarillados Sanitarios (ENACAL), delegación Granada, se encuentra implementando el Proyecto ¨Mejoramiento y Ampliación de los Sistemas de Agua Potable y Alcantarillado de la Ciudad de Granada¨, el cual tiene por objetivo contribuir a mejorar las condiciones higiénicas sanitarias de la ciudad, a través del mejoramiento y ampliación del sistema de alcantarillado sanitario y mejora y ampliación de la planta de tratamiento de aguas residuales y del sistema de agua potable de la ciudad de Granada. Para ello, el proyecto tiene dos componentes esenciales: a) Obras de ingeniería y b) Fortalecimiento institucional.
Con el fin de identificar y conocer medidas eficaces en materia técnica y comercial, que contribuyan al fortalecimiento institucional de ENACAL Granada, tres delegados de la empresa visitaron México con tal objetivo del 19 al 22 de noviembre y la delegación estuvo integrada por el Lic. Erving Baca, Delegado Departamental; Ing. Ronaldo Delgadillo, Jefe Técnico y la Lic. María Elisa Rivas, Jefe Comercial.


What types of activities were carried out to help develop operator capacity?
Site visits

Describe WOPs activities
In view of the need to strengthen, modernise and empower the areas of ENACAL – offices, delegations, plants and infrastructure – they were linked with various Mexican stakeholders relevant in the water sector: CONAGUA, IMTA and major utilities such as the State Water Commission of Queretaro (CEA) and the Drinking Water System and Sewerage System of León (SAPAL).

The visits were held in the aforementioned institutions and developed under specific topics that would contribute to the development of the project:

 In the National Water Commission (CONAGUA), the session was focused on the general situation in the drinking water, sewerage and sanitation subsector, as well as on programmes and actions to strengthen water utilities.

 Mexican Water Technological Institute (IMTA) presented the most significant contracts with drinking water and sanitation utilities on efficiency, as well as a tour of the Ecological Houses, the Hydraulics Laboratory, the Water Quality Laboratory and IMTA’s Treatment Plant.

 In the State Water Commission of Queretaro they visited the Radar and Meteorological Centre, Control Centre, and the WWTP.

 In the Drinking Water and Sewerage System of León (SAPAL) they exchanged knowledge on the commercial area, customer register, processes for determining consumption: regular and remote reading, Collection cut-off and reconnection process, and Customer Care system (SAC), as well as tours to different areas.


Describe the overall results
One of the out-comes of this exchange with Mexico is that ENACAL Granada is going to develop an executive report with the information collected, and will propose an action plan at the local level as a follow up, which will include proposals for further cooperation activities with the Mexican institutions.


  • File Description
    File Size
    File Type
  • WOP presentation press release (in Spanish)
    665 KB