WOPs support operators to implement changes that will lead to better performance and service. In WOPs, partner water and sanitation utilities co-develop solutions to the challenges they face.
In WOPs, capacity is something that is co-developed throughout the partnership process, not just at occasional training events. WOP partners work together – in person or remotely, one-on-one or in groups - deciding what needs improving, planning the improvement, acquiring new knowledge, establishing new working regimes, monitoring progress towards goals and planning next steps.
There is a lot of diversity in WOPs practice, but all WOPs follow a number of steps. To get a sense of the WOP process, you can read our Case Studies. GWOPA, through the BEWOP initiative, is currently developing guidance material that will support effective WOP implementation, on the basis of best WOP practice and principles.