Once a Water Operators’ partnership is set up, a common first step is for a team of staff from the mentor utility to visit the utility it is supporting. The mentor team has likely been chosen for its technical competence, but often has little idea what to expect from this new experience in which they are expected to serve as experts. This training was designed for this moment in a WOP. The modules, which facilitate learning via participant interaction and story-telling, aim to help WOP participants:
1) Understand mentoring and the roles of each participant and,
2) Link their mentoring to a change process and the WOP cycle.