Many of those counted as accessing water supply experience unhealthy, intermittent, or exceedingly expensive water, meaning that the experience of "access" on the ground remains, in many cases, inadequate.
Water operators are responsible for providing the most essential services – water and sanitation – the majority of the world's population. When will-performing, they can be a catalyst to development. Without the right capacity and resources, long-term development is almost impossible. Developing operators' capacity to address and anticipate challenges is critical. Empowered operators can maximise their operational efficiency and play an important role in securing a sustainable future. But there is no one-for-all solution and failing to take into account local contexts and challenges leads to ill-adapted or unrealistic solutions.
Water Operators' Partnerships are one approach that help support operators develop the capacity to find tailored and long-term solutions. WOPs are peer-support arrangements between two or more water or sanitation operators, carried out on a not-for-profit basis with the objective of strengthening their capacity. Through WOPs, utilities help each other provide safer, cleaner and healthier water and sanitation services through exchange of good practices, practical solutions, and ongoing technical guidance.