Operators from Malawi and South Africa came together in the framework of an ongoing WOP between the Lilongwe Water Board and eThekwini. The overall objectives of the WOP include expanding service to low income households and addressing non-revenue water management through the development of a Performance Improvement Plan.
This WOP is part of the OFID project in Africa to support WOPs practice and support operators to develop medium-term Performance Improvement Plans as well as implement short-term action plans and achieve ‘quick wins’.
To ensure the effectiveness of the WOP, the PiP is being developed based on an assessment of the recipient utility, which was carried out jointly with the mentor operator. The assessment process was also inclusive in order to solicit the input of a broad cross section of utility staff, as well as important external actors from civil society and the municipal political sphere.