WOP-LAC

  • Proof factsheet 1Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment. 

    Representatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, "The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨
    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

    BEWOP (Boosting the effectiveness of Water Operators´ Partnerships) is a 5-year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators' Partnerships around the world. Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development instituted, UNESCO-IHE, and GWOPA, the organization leading the global WOPs movement. This factsheet is part of a series summarizing WOPs cases being studied in order to draw lessons and guide better practice.

  • Representatives from the Cari-WOP secretariat, operators form the Bahamas and Saint Lucia, the WHO and GWOPA took part in a diagnostic mission to Haiti February 2-4.

  • BEWOP narrative 1The present report analyses the Water Operators’ Partnership (WOP) between the Compañía Salteña de Agua y Saneamiento S.A. (Aguas del Norte), located in the province of Salta, Argentina, and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb), located in the federal district of Brasília, Brazil (see Map). In this WOP, Aguas del Norte is the recipient partner or mentee, while Caesb is the mentor utility. The partnership aims to strengthen technical and organisational capacity of Aguas del Norte through knowledge sharing with Caesb.

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    The aim of this WOP is to provide a improvement of the current drinking supply system

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    The project consists in taking water from the Ulua River to a plan and then distributing it to the rest of the municipalities.

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    El segundo memorando de entendimiento firmado entre las partes, basado en actividades anteriores, se centró en cuatro pistas principales de mejora: medición, tarifas, sistemas informáticos, tratamiento de aguas residuales para el período 2012-2013.

    Del 2 de Noviembre de 2016 al 1 de Noviembre de 2017, la empresa Aguas del Norte, continuando con su proceso constante de búsqueda de tecnologías que le permitan mejorar los procesos de gestión, producción y eficiencia, recibirá el apoyo de CAESB para realizar un Estudio de Optimización en Plantas Depuradoras. El objetivo del hermanamiento será el de evaluar la posibilidad de incluir el tratamiento anaeróbico (UASB) en sus plantas de tratamiento de cloacas.

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    The aim of this WOP is to improve the customer service system

  • wop latamIn 2013, Compañía Salteña de Agua y Saneamiento S.A. (Aguas del Norte) expressed its interest in collaborate through WOP partnership with Aguas Santafesinas S.A. (ASSA), with the main goal of stablishing a strong link to share knowledge, in which both are mentors and mentees, to improve the management and water operation. Both companies are active participants in WOP-LAC.

  • wop latamThe first memorandum of understanding signed in 2010 formalised IDB's commitment to providing funds to put the partnership on track. According to this agreement, the primary objective of the partnership during this period was to support Aguas del Norte in developing its energy efficiency plan (e.g. including resource optimisation and autonomous energy production). The reduction and treatment of algae blooms in surface water sources as well as the disposal of wastewater treatment residue were also on the agenda. Period of implementation 2010–2012.

  • wop latamThe WOP comes from the invitation that Aguas Santafesinas S.A. received to participate in a Regional Workshop for capacity building about water safety plans held in November of 2012 in Quito (Ecuador), financed by UN-Habitat/GWOPA, with the collaboration of IWA and Cap-Net.


    Thereafter, Aguas Santafesinas (ASSA) with the support of AEOPAS, the Spanish Association of Public Water Utilities and WOP-LAC, was put in contact with the Spanish utility Aigües del Prat S.A. that operates a reverse osmosis plant, recognized by its excellent management, similar to the ASSA one.

    The WOP contributed to develop the ASSA own water safety plan, and specifically for the town of Firmat in Argentina, that in summertime suffers from the lack of water to supply the population. The potabilisation of the aquifer of the area is the main issue.

  • wop latamThe lack of experience and knowledge of Asociación Hondureña de Prestadores del Servicio de Agua Potable y Saneamiento (AHPSAS), in economic, financial and operational fields, and given the long experience of its partner Asociación Nacional de Empresas de Agua y Saneamiento de México (ANEAS) with willingness to cooperate, led them to organize, with the support of WOP-LAC, a partnership to meet and extrapolate ANEAS way of functioning to its Honduran partner. Hence, the capacity development, improving the management and strengthen knowledge of companies providing water service in Honduras, considering efficiency and accuracy goals, are the main goals.

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    The aim of this WOP is to improve the financial management and project management

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    This WOP aims to improve water services (drinking water and sanitation) in rural areas 

     

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    The aim of this WOP is the improvement of safe and reliable urban drinking water services

  • wop latamAgreement for providing water supply to rural communities of north-eastern part of Brazil, where populations outside urban areas suffer the lack of water during dry seasons and the inefficient supply system. The partnership has the goal of finding solutions for each particular situation and implement water supply systems in that rural context.

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    The aim of this WOP is to improve the financial management and project management

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    The aim of this partnership was to rehabilitate and improve the whole wastewater stabilization pond system in Maule

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    This WOP aims to ameliorate the social economic situation of poor comunities in development countries to provide drinking water and sanitation. In addition, the scope is to support projects, focusing on feasibility, and execution of the project. Supporting the restructuration and administrative organization of the company (COOPLAN LTDA), capacity building on management and service administration of wastewater, and implementation of telemetry and metering

  • wop latamDuring the WOP regional workshop on social responsibility for water operators held in Montevideo between the 26th and the 27th of March of 2014, a conference organized by OSE, GWOPA and WOP-LAC and supported by the World Bank and AECID, were attended many representatives of operators and institutions in the water sector and sanitation from 14 countries in Latin America, the Caribbean and Spain.

    The event was aimed to find agreements in the Corporate Social Responsibility area, to identify possible twinning operators in the region and supported by WOP-LAC.

    The main aim of this WOP between Companhia de Saneamento de Minas Gerais (COPASA), from Brazil, and Servicios de Agua y Drenaje de Monterrey (SADM), from Mexico, is that the first one receives information and experiences from the second one for implementing codes of ethics and conduct.

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    The aim of this WOP is the improvement of the operator regarding waster water management