Water Supply

  • City of Panora in Iowa had high levels of nitrate in their water resources during some periods of the year. The collaboration with Des Moines Water Works (DMWW) was intended to provide the capacity and the technicians needed to overcome the issue.

  • imgbatch5 66Presentation on case study utilities' good practices: Kafubu Water and Sewerage Company Limited (KWSC), Zambia. Document describes the background of KWSC and its efforts to increase water supply coverage and availability and reduce Non-Revenue Water (NRW), the performance of management projects, projects in peri-urban areas under the Performance Enhancement Fund, and the implementation of the 'Regulation By Incentives' (RBI) mechanism in the utility, as well as lessons learnt and areas for improvement.

  • imgbatch5 64Presentation on case study utilities' good practices: Municipality of Walvis Bay, Namibia. The document shares information on the background the Namibia Water Corporation Limited (NamWater) and the low rate of Non-Revenue Water (NRW) and good coverage, yet disruptions of service delivery due to water flood events. The utility explains how they achieved good performance and how they prevented future damages of future floods.

  • On the 20th of October 2014, the first WOP between Brazilian operators was made official through the WOP-LAC platform. 

  • learning approachesThe aim of the paper is to provide the conceptual basis for understanding capacity development and learning approaches in Water Operators' Partnerships (WOPs), that have been arisen from the second Global WOPs Congress, held in Barcelona in November, 2013.

    The paper also makes an important initial contribution to the Boosting Effectiveness of Water Operators' Partnerships (BEWOP) project, a 5-year collaboration between UN-Habitat's Global Water Operators' Partnerships Alliance (GWOPA) and the UNESCO Institute for Water Education (UNESCO-IHE) to mainstream effective knowledge transfer and change in WOPs.

  • Providing an adequate water supply to Florence and Boone suburbs to satisfy present and future growth demands in a manner that accords best with geographic, economic, social and other factors. The city of Cincinnati would enlarge its utilities supply to reach larger customer base.

  • imgbatch5 50Two-page brief on the protocol on water and health of the United Nations Economic Commission for Europe and the World Health Organization Regional Office for Europe, establishing targets for progress that aid the objective of protecting human health through the improvement of water management, the protection of ecosystems and the prevention, control and reduction of water-related disease. 

  • II congressReport of the II Congress of GWOPA held in Barcelona in 2013, in which the main themes treated were finance of WOPs, their results, learning approaches, capacity development for non-revenue water management, water workers, and risk reduction, besides an overview on the regional WOP platforms work, recent performance and future goals.

  • small communitiesRecommendations on water safety plan (WSP) to reach most effective way of ensuring continuous provision of safe drinking-water. The challenges related to drinking-water supply in rural areas and small towns are of notable concern across the entire WHO European Region. This field guide aims to support WSP implementation in small communities by providing brief explanations of the WSP process and practical templates for field use.

  • A technical visit of the "Service de l’eau et de l’assainissement de la Communauté d’agglomération, Amiens Métropole" of France and GWOPA/UN-Habitat to the "Serviço Autónomo de Água e Saneamento de Santa Catarina (SAAS-SC)" of Cape Verde, took place from 17 to 22 November.

  • imgbatch1 105Case study of Water Operators' Partnership (WOP) between Indah Water Konsortium (Kuala Lumpur, Malaysia) and PDAM Tirtanadi (Medan, Indonesia) facilitated by USAID through ECO-Asia - Waterlinks to increase the number of households connecting to Medan's city sewerage system by promoting sanitation using USAID 10‑Step Promotion Program Toolkit and staff training.

  • imgbatch1 113Case study of Water Operators' Partnership (WOP) between Vitens-Evides International (Netherlands) and FIPAG (Four Cities in South Mozambique) facilitated by Netherlands Ministry of Netherlands Ministry of Foreign Affairs through the Directorate‑General for International Cooperation (DGIS) to help develop and improve sustainable water supply services in Chókwè, Inhambane, Maxixe and Xai-Xai.

  • imgbatch1 103Case study of Water Operators' Partnership (WOP) between Vitens-Evides International (Netherlands) and Water Supply and Sewerage Authority of Ulaanbaatar City (Mongolia) facilitated by Netherlands Ministry of Netherlands Ministry of Foreign Affairs through the Directorate‑General for International Cooperation (DGIS) to improve USUG’s operations and help it develop into an autonomous and financially sustainable water utility using Capacity building, exchange visits, help with master plans, Geographical Information Systems (GIS), wastewater management, water quality monitoring etc.

  • wop asia

    The aim of this WOP is to improve operational efficiencies across PWA's network of waterworks by reducing water losses and non-revenue water

  •  wop africa This WOP exemplified ONEA's commitment to improve access to safe drinking water and sanitation

  • wop asia

    WaterLinks, with support from USAID through the WaterLinks Alliance activity, proposes to facilitate a WOP between PBAPP and Tirta Kencana focusing on improving water distribution system in Samarinda (Indonesia). PBAPP from Malaysia is highly recognized in the region by its excellent water supply distribution network with the lowest NRW rate in the nation. Expected to last between 12-15 months, this WOP will help build the capacity of Tirta Kencana to manage NRW and pressure, enable continuous water supply, and recognize practical innovations and technologies employed by PBAPP. WaterLinks proposes the WOP to benefit at least 12,000 customers.

  • wop europeTechnical cooperation agreement between the Algerian Des Eaux (ADE) and the Société Wallonne des Eaux (SWDE)

  • wop latamIn 2013, Compañía Salteña de Agua y Saneamiento S.A. (Aguas del Norte) expressed its interest in collaborate through WOP partnership with Aguas Santafesinas S.A. (ASSA), with the main goal of stablishing a strong link to share knowledge, in which both are mentors and mentees, to improve the management and water operation. Both companies are active participants in WOP-LAC.

  • wop latamThe WOP comes from the invitation that Aguas Santafesinas S.A. received to participate in a Regional Workshop for capacity building about water safety plans held in November of 2012 in Quito (Ecuador), financed by UN-Habitat/GWOPA, with the collaboration of IWA and Cap-Net.


    Thereafter, Aguas Santafesinas (ASSA) with the support of AEOPAS, the Spanish Association of Public Water Utilities and WOP-LAC, was put in contact with the Spanish utility Aigües del Prat S.A. that operates a reverse osmosis plant, recognized by its excellent management, similar to the ASSA one.

    The WOP contributed to develop the ASSA own water safety plan, and specifically for the town of Firmat in Argentina, that in summertime suffers from the lack of water to supply the population. The potabilisation of the aquifer of the area is the main issue.

  • wop latamThe lack of experience and knowledge of Asociación Hondureña de Prestadores del Servicio de Agua Potable y Saneamiento (AHPSAS), in economic, financial and operational fields, and given the long experience of its partner Asociación Nacional de Empresas de Agua y Saneamiento de México (ANEAS) with willingness to cooperate, led them to organize, with the support of WOP-LAC, a partnership to meet and extrapolate ANEAS way of functioning to its Honduran partner. Hence, the capacity development, improving the management and strengthen knowledge of companies providing water service in Honduras, considering efficiency and accuracy goals, are the main goals.