Spanish

  • imgbatch2 18Document on challenges of sustainable water and sanitation management services in rural communities, through the case study of Tacotalpa, Tabasco, in Mexico. The publication describes the area of study, the problem of potable water service, and the current strategies to provide water and sanitation. The study includes an overview of the advances and challenge sin governance and success and failure cases of self-management of sustainable resources in Mexico and Latin America, including the proposal for community management of water resources.

    Document in Spanish.

  • Proof factsheet 1Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment. 

    Representatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, "The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨
    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

    BEWOP (Boosting the effectiveness of Water Operators´ Partnerships) is a 5-year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators' Partnerships around the world. Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development instituted, UNESCO-IHE, and GWOPA, the organization leading the global WOPs movement. This factsheet is part of a series summarizing WOPs cases being studied in order to draw lessons and guide better practice.

  • emasesaThe main aim of the WOP was to improve the non-revenue water levels and the billing accuracy. A parallel outcome of this collaboration, was the increased motivation of staff and workers and the high satisfaction of both operators from the collaboration.

  • imgbatch5 41Testimonial report on water, sanitation and hygiene (WaSH) with the focus of placing women in the center of WaSH initiatives. The document develops in three parts, explaining community benefits (improvement of services, planning, financing, operation and maintenance, sensibilization, improved health), benefits for women, and key messages and recommendations.

    Document in Spanish.

  • strategy

    The GWOPA Strategy is a medium term vision to promote and encourage the partnerships between water stakeholders through a new framework of actions, providing donors and partners a clear vision for collaboration and cooperation.

  • 2015 ManualSeguridadDeAguaManual para el desarrollo de planes de seguridad del agua - Metodología pormenorizada de gestión de riesgos para proveedores de agua de consumo. 

    En 2004, las Guías de la OMS para la calidad del agua potable recomendaron que los proveedores de agua elaboraran y ejecutaran “planes de seguridad del agua” (PSA) para evaluar y gestionar los riesgos de forma sistemática. Desde entonces, cada vez más gobiernos y autoridades reguladoras, proveedores de agua y profesionales han aceptado este método, pero además han solicitado orientación adicional.  El presente cuaderno didáctico, esperado desde hace largo tiempo, responde a esta demanda, describiendo, de forma clara y práctica, como elaborar y ejecutar un PSA. Proporciona orientación paso a paso, en 11 módulos didácticos correspondientes a los diferentes pasos clave del proceso de elaboración y ejecución del PSA.

     

     

  • imgbatch5 62Seminar on the regulation and management of water and sanitation services, held in Xalapa, Veracruz, July 19 and 20, 2010. The collection of 38 slides define regulation and information, forms of regulation, price regulation, and regulation of quality in services, regulation of investments, regulations of diversification, the problem of common agency, vertical and horizontal structures, and regulation a globalized economy.

    Document in Spanish.

  • TRAINING MATERIAL ON NON REVENUE WATER

    Waterlossreduction.com

    An interesting initiative is led by a coalition of partners, notably UNW-DPC: the water loss reduction project. The aim of the waterlossreduction.comwebsite is toprovide information and share knowledge on efficient water loss reduction from drinking water supply systems.

    NRW reduction practicioners will find there Guidelines for Waterloss Reduction. The materials are meant to provide authorities from the water sector, water utilities and professional associations with all information required to understand the origin, nature and impact of water losses, to develop and implement a customised counter-strategy and to choose the most efficient methods and instruments for water loss reduction.

    The overall structure of the guidelines consists of three materials (all available in English, French and Spanish)

    Summary for decision-makers:

    The summary addresses decision makers of institutions and water utilities in order to raise awareness for the economical, social and ecological aspects of water losses

    Technical manual:

    • Introduction to the guidelines and to water loss reduction
    • Understanding water losses
    • Developing a technical strategy for water loss reduction
    • Data and information prerequisites for water loss reduction
    • Methods and instruments for water loss reduction
    • Case studies

    Supplementary materials:

    The supplementary materials shall support technicians implementing their daily work processes linked to water loss reduction. As for the other components of the guidelines, they are available in English, French and Spanish.

  • BEWOP narrative 1The present report analyses the Water Operators’ Partnership (WOP) between the Compañía Salteña de Agua y Saneamiento S.A. (Aguas del Norte), located in the province of Salta, Argentina, and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb), located in the federal district of Brasília, Brazil (see Map). In this WOP, Aguas del Norte is the recipient partner or mentee, while Caesb is the mentor utility. The partnership aims to strengthen technical and organisational capacity of Aguas del Norte through knowledge sharing with Caesb.

  • Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment.

    Representatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, "The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨
    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

    BEWOP (Boosting the effectiveness of Water Operators´ Partnerships) is a 5-year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators' Partnerships around the world. Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development instituted, UNESCO-IHE, and GWOPA, the organization leading the global WOPs movement. This factsheet is part of a series summarizing WOPs cases being studied in order to draw lessons and guide better practice.

  • wop latam

    El segundo memorando de entendimiento firmado entre las partes, basado en actividades anteriores, se centró en cuatro pistas principales de mejora: medición, tarifas, sistemas informáticos, tratamiento de aguas residuales para el período 2012-2013.

    Del 2 de Noviembre de 2016 al 1 de Noviembre de 2017, la empresa Aguas del Norte, continuando con su proceso constante de búsqueda de tecnologías que le permitan mejorar los procesos de gestión, producción y eficiencia, recibirá el apoyo de CAESB para realizar un Estudio de Optimización en Plantas Depuradoras. El objetivo del hermanamiento será el de evaluar la posibilidad de incluir el tratamiento anaeróbico (UASB) en sus plantas de tratamiento de cloacas.

  • wop latam

    The aim of this WOP is to improve the customer service system

  • wop latamThe WOP comes from the invitation that Aguas Santafesinas S.A. received to participate in a Regional Workshop for capacity building about water safety plans held in November of 2012 in Quito (Ecuador), financed by UN-Habitat/GWOPA, with the collaboration of IWA and Cap-Net.


    Thereafter, Aguas Santafesinas (ASSA) with the support of AEOPAS, the Spanish Association of Public Water Utilities and WOP-LAC, was put in contact with the Spanish utility Aigües del Prat S.A. that operates a reverse osmosis plant, recognized by its excellent management, similar to the ASSA one.

    The WOP contributed to develop the ASSA own water safety plan, and specifically for the town of Firmat in Argentina, that in summertime suffers from the lack of water to supply the population. The potabilisation of the aquifer of the area is the main issue.

  • wop latamThe lack of experience and knowledge of Asociación Hondureña de Prestadores del Servicio de Agua Potable y Saneamiento (AHPSAS), in economic, financial and operational fields, and given the long experience of its partner Asociación Nacional de Empresas de Agua y Saneamiento de México (ANEAS) with willingness to cooperate, led them to organize, with the support of WOP-LAC, a partnership to meet and extrapolate ANEAS way of functioning to its Honduran partner. Hence, the capacity development, improving the management and strengthen knowledge of companies providing water service in Honduras, considering efficiency and accuracy goals, are the main goals.

  • wop latam

    This WOP aims to ameliorate the social economic situation of poor comunities in development countries to provide drinking water and sanitation. In addition, the scope is to support projects, focusing on feasibility, and execution of the project. Supporting the restructuration and administrative organization of the company (COOPLAN LTDA), capacity building on management and service administration of wastewater, and implementation of telemetry and metering

  • wop latamDuring the WOP regional workshop on social responsibility for water operators held in Montevideo between the 26th and the 27th of March of 2014, a conference organized by OSE, GWOPA and WOP-LAC and supported by the World Bank and AECID, were attended many representatives of operators and institutions in the water sector and sanitation from 14 countries in Latin America, the Caribbean and Spain.

    The event was aimed to find agreements in the Corporate Social Responsibility area, to identify possible twinning operators in the region and supported by WOP-LAC.

    The main aim of this WOP between Companhia de Saneamento de Minas Gerais (COPASA), from Brazil, and Servicios de Agua y Drenaje de Monterrey (SADM), from Mexico, is that the first one receives information and experiences from the second one for implementing codes of ethics and conduct.

  • A partir del año 2011 y con el objetivo de trabajar en el fortalecimiento de las capacidades institucionales y técnicas para fomentar el reúso de las aguas tratadas, así como para el establecimiento de medidas de adaptación al cambio climático en el sector hídrico México, Bolivia y Alemania, se trabajó en el marco del Proyecto de Cooperación Trilateral denominado “Apoyo en la Mejora del Reúso y Tratamiento de Aguas Residuales y Protección de Cuerpos de Agua con Enfoque de Adaptación al Cambio Climático”. Dentro del mismo se realizaron acciones conjuntas que fomentaron la cooperación entre los tres países. La ciudad de Durango fue seleccionada para bridar apoyo en temas de capacitación a personal técnico especializado de Bolivia, en coordinación entre la Comisión Nacional del Agua a través de la Dirección Local Durango y el Organismo Operador Aguas del Municipio de Durango. 
      
    Luego de distintas actividades llevadas adelante desde el año 2011, se acordó el presente  WOP con el objetivo de brindarle a EMAPAS apoyo y experiencia respecto de temas asociados a eficiencia energética, optimización de procesos, reducción de consumos de agua, mejoras en el tratamiento de líquidos cloacales y plataformas de gestión basadas en Sistemas de Información Gráfica (G.I.S.), particularmente a través de asesoramiento técnico en relación con las obras de la Planta de Tratamiento de Aguas Residuales “El Abra” y  la capacitación  del personal a cargo en materia de operación, mantenimiento y monitoreo.

    wop latam

     

  • wop latam

    The aim of this WOP is to improve the structure and operation of the sanitation network 

  • wop latamThe WOP comes from the invitation that Empresa Municipal de Saneamiento Básico de Puno SA (EMSAPUNO) received for participating in a Regional Workshop for capacity building about water safety plans held in November of 2012 in Quito (Ecuador), financed by UN-Habitat/GWOPA, with the collaboration of IWA and Cap-Net.

    Thereafter, EMSAPUNO, with the support of WOP-LAC, was put in contact with Companhia de Saneamento de Minas Gerais (COPASA) from Brazil, that contributed and supported to develop the Peruvian company own safety plan in the city of Puno, accompanied with visits in water plants in both countries.

  • wop latam

    This WOP aims  to strengthen, modernise and empower the areas of ENACAL. The scopes are the improvement of the hygienic sanitary conditions of the city of Granada (Nicaragua) , through the improvement and expansion of the sanitary sewer system and improving and expansion of the wastewater treatment plant and the potable water system in the city. For this, the project has two main components: engineering works and institutional strengthening.