Operation and Maintenance

  • Leaning new working methods, saving money and making the most of existing resources characterise this WOP.

    Represenatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and theCompanhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, “The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨

    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

  • Narrative case study of the longstanding WOP between SIAAP, the Parisian sanitaiton operator, and ONEE, the national operator of Morocco. This partnership has focussed on numerous improvemente tracks including Wastewater Treatment, Risk Prevention and Water Quality Control. 

  • This factsheet details the WOP betweeen Belize Water Services and Contra Costa Water District (California, USA).

    In May 2009, BWS staff and the former General Manager of CCWD met at a regional Caribbean water-related meeting. This first contact led to exchanges on hand-held meter-readers and, three months later, an informal visit of Customer Service staff from Belize to shadow their peers at CCWD. In May 2010, the heads of BWS and CCWD again met informally during a NRW workshop organized by the IADB in Belize, where they discussed partnership possibilities. Soon afterwards, they asked the WOP-LAC platform to secure funds and facilitate the formalization of a WOP. 

    2016FactsheetBWSCCWD

  • II congressReport of the II Congress of GWOPA held in Barcelona in 2013, in which the main themes treated were finance of WOPs, their results, learning approaches, capacity development for non-revenue water management, water workers, and risk reduction, besides an overview on the regional WOP platforms work, recent performance and future goals.

  • Partnership between BWS of Belize and CCWD of the United States aimed to help BWS develop safe and efficient practices and provide higher quality drinking water services for their customers.

  •  BWSCC This case study details the WOP betweeen Belize Water Services and Contra Costa Water District (California, USA).

    In May 2009, BWS staff and the former General Manager of CCWD met at a regional Caribbean water-related meeting. This first contact led to exchanges on hand-held meter-readers and, three months later, an informal visit of Customer Service staff from Belize to shadow their peers at CCWD. In May 2010, the heads of BWS and CCWD again met informally during a NRW workshop organized by the IADB in Belize, where they discussed partnership possibilities. Soon afterwards, they asked the WOP-LAC platform to secure funds and facilitate the formalization of a WOP.

  • imgbatch1 111Case study of Water Operators' Partnership (WOP) between Dunea (Dune & Water) N.V. (Netherlands) and Mwanza Urban Water and Sewerage Authority (MWAUWASA) (Tanzania) facilitated by the European Commission (European Union Water Facility – Partnerships for Capacity Development in the Africa Caribbean Pacific Water and Sanitation Sector) with the aim of developing Affordable and sustainable water and wastewater services for the Mwanza urban area and improved water governance, in support of the Tanzanian National Water Policy and the Millennium Development Goals (MDGs).

  • imgbatch1 113Case study of Water Operators' Partnership (WOP) between Vitens-Evides International (Netherlands) and FIPAG (Four Cities in South Mozambique) facilitated by Netherlands Ministry of Netherlands Ministry of Foreign Affairs through the Directorate‑General for International Cooperation (DGIS) to help develop and improve sustainable water supply services in Chókwè, Inhambane, Maxixe and Xai-Xai.

  • wop asia

    PWA is working to strengthen its water quality management program and to help optimize its water treatment processes

  • wop africaBenchmarking visits between the Office National de l'Eau et de l'Assainissement (ONEA) of Burkina Faso and the Société Tchadienne des Eaux (STE) of Chad have enabled the water operators to compare their systems and services and share information on issues of human resources, production and network maintenance as well as customer management. These exchanges led to the creation of a long-term “twinning” partnership between these two utilities to sustain learning.

  • wop europe

    This is series 1 of 2 for the 6 Greek Municipality involved in the WOP, which aims to maximize existing infraestructure

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    wop europe

    This is series 2 of 2 for the 6 Greek Municipality which aims to  improve operational aspects and business plans 

     

  • wop asia

    The aim of this WOP is to operate and maintain the  wastewater treatment and interceptor sewer system.

  • wop africaThis WOP occurs on the frame work of WOP Africa strategies and actions for 2012-2013  

  •  wop africa This WOP exemplified ONEA's commitment to improve access to safe drinking water and sanitation

  • wop asia

    WaterLinks, with support from USAID through the WaterLinks Alliance activity, proposes to facilitate a WOP between PBAPP and Tirta Kencana focusing on improving water distribution system in Samarinda (Indonesia). PBAPP from Malaysia is highly recognized in the region by its excellent water supply distribution network with the lowest NRW rate in the nation. Expected to last between 12-15 months, this WOP will help build the capacity of Tirta Kencana to manage NRW and pressure, enable continuous water supply, and recognize practical innovations and technologies employed by PBAPP. WaterLinks proposes the WOP to benefit at least 12,000 customers.

  • wop europeTechnical cooperation agreement between the Algerian Des Eaux (ADE) and the Société Wallonne des Eaux (SWDE)

  • wop africa

    This WOP offer technical and management assistance for the drinking water infrastructure in Mozambique.

  • wop europe

    This is 1 of 2 series for the 5 Greek Island Municupalities involved in the WOP which aims to maximize infraestructure

  • wop europe

    This is 2 of 2 series for the 5 Greek Island Municipalities involved in the WOP which aims to maximize infraestructure