Non Revenue Water and Water Loss

  • imgbatch5 66Presentation on case study utilities' good practices: Kafubu Water and Sewerage Company Limited (KWSC), Zambia. Document describes the background of KWSC and its efforts to increase water supply coverage and availability and reduce Non-Revenue Water (NRW), the performance of management projects, projects in peri-urban areas under the Performance Enhancement Fund, and the implementation of the 'Regulation By Incentives' (RBI) mechanism in the utility, as well as lessons learnt and areas for improvement.

  • imgbatch5 64Presentation on case study utilities' good practices: Municipality of Walvis Bay, Namibia. The document shares information on the background the Namibia Water Corporation Limited (NamWater) and the low rate of Non-Revenue Water (NRW) and good coverage, yet disruptions of service delivery due to water flood events. The utility explains how they achieved good performance and how they prevented future damages of future floods.

  • imgbatch5 65Presentation on case study utilities' good practices: Swaziland Water Services Corporation (SWSC), Kingdom of Swaziland. The document presents the background of SWSC and its development of a Digital Management Initiative (DMI) to reduce Non-Revenue Water (NRW). In the format of Q&A, questions are answered related to staff training and process of mapping the metered connections through Global Positioning Systems (GPS).

  • National WOPs between operators in Indonisia.2015 indonesia factsheet

  • emasesaThe main aim of the WOP was to improve the non-revenue water levels and the billing accuracy. A parallel outcome of this collaboration, was the increased motivation of staff and workers and the high satisfaction of both operators from the collaboration.

  • Proof Factsheet 3Partners focused on six priority areas following a dynamic and participatory diagnosis, which resulted in an ambitious one-year work plan. The management of the WOP was informal however followed the initial plan. Classroom and on the job training, frequent remote exchanges and operational assistance visits allowed for the expected objectives to be achieved. This inclusive and novel approach was conductive to rapid change and progress.

  • imgbatch1 115Case study of Water Operators' Partnership (WOP) between City West Water (Melbourne, Australia) and Metropolitan Cebu Water District (Cebu, Philippines) facilitated by the Asian Development Bank to reduce non-revenue water and improving operational performance through capacity building, exchange visits, training and demonstration.

  • BEWOP narrative 3The present report analyses the Water Operators’ Partnership between the Water Authority of Fiji (WAF), headquartered in Suva, Fiji, and Hunter Water Australia (HWA), located in Newcastle, Australia (see Map). WAF is the mentee partner, while HWA is the mentor utility. The partnership aims to build hands-on knowledge and share working methods to rapidly improve water service performance.

  • wop europe

    This is series 1 of 2 for the 6 Greek Municipality involved in the WOP, which aims to maximize existing infraestructure


    wop europe

    This is series 2 of 2 for the 6 Greek Municipality which aims to  improve operational aspects and business plans 


  • wop asia

    WaterLinks, with support from USAID through the WaterLinks Alliance activity, proposes to facilitate a WOP between PBAPP and Tirta Kencana focusing on improving water distribution system in Samarinda (Indonesia). PBAPP from Malaysia is highly recognized in the region by its excellent water supply distribution network with the lowest NRW rate in the nation. Expected to last between 12-15 months, this WOP will help build the capacity of Tirta Kencana to manage NRW and pressure, enable continuous water supply, and recognize practical innovations and technologies employed by PBAPP. WaterLinks proposes the WOP to benefit at least 12,000 customers.

  • wop africaPlateau State Water Board (PSWB) is one of the Key implemention Agencies of Plateau State Ministry of Water Resources and Energy (MWR&E)

  • wop africa

    This WOP offer technical and management assistance for the drinking water infrastructure in Mozambique.

  • wop europe

    This is 1 of 2 series for the 5 Greek Island Municupalities involved in the WOP which aims to maximize infraestructure

  • wop europe

    This is 2 of 2 series for the 5 Greek Island Municipalities involved in the WOP which aims to maximize infraestructure

  • wop europe

    This is series 3 of 3, for the 9 operators which aims to maximize existing infrastructure

  • wop africaThe WOP between the Service de l’eau et de l’assainissement de la Communauté d’agglomération, Amiens Métropole of France and the Serviço Autónomo de Água e Saneamento de Santa Catarina (SAAS-SC) of Cape Verde was initiated in November 2012. The partnership is co-funded by AFD and the Agence de l'Eau Artois-Picardie and is supported by the Association Cap-Vert Amiens (ACVA). This WOP includes different technical areas of collaboration including the management of water supply networks and wastewater treatment plants.

  • The WOP between Bauchi State Water & Sewerage Corporation (Bauchi, Nigeria) and Taraba State Water Supply Agency (Nigeria, Jalingo) was established in September 2014 for a duration of 2 months with the objective to strengthen the capacity of the mentee in the areas of business planning, financial management, customer relations, communication, billing and collection operations. Additionally, this WOP aimed to improve non-revenue water and water loss.

    wop africa

  • wop arab

    The aim of this WOP is to improve the access to potable water and sanitation.

  • wop asia

    The WOP aim is to provide the recipient MCWD with better approach, methodologies and practices; improving