Metering

  • Represenatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another.

  • imgbatch5 65Presentation on case study utilities' good practices: Swaziland Water Services Corporation (SWSC), Kingdom of Swaziland. The document presents the background of SWSC and its development of a Digital Management Initiative (DMI) to reduce Non-Revenue Water (NRW). In the format of Q&A, questions are answered related to staff training and process of mapping the metered connections through Global Positioning Systems (GPS).

  • Proof factsheet 1Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment. 

    Representatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, "The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨
    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

    BEWOP (Boosting the effectiveness of Water Operators´ Partnerships) is a 5-year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators' Partnerships around the world. Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development instituted, UNESCO-IHE, and GWOPA, the organization leading the global WOPs movement. This factsheet is part of a series summarizing WOPs cases being studied in order to draw lessons and guide better practice.

  • BEWOP narrative 1The present report analyses the Water Operators’ Partnership (WOP) between the Compañía Salteña de Agua y Saneamiento S.A. (Aguas del Norte), located in the province of Salta, Argentina, and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb), located in the federal district of Brasília, Brazil (see Map). In this WOP, Aguas del Norte is the recipient partner or mentee, while Caesb is the mentor utility. The partnership aims to strengthen technical and organisational capacity of Aguas del Norte through knowledge sharing with Caesb.

  • BEWOP narrative 3The present report analyses the Water Operators’ Partnership between the Water Authority of Fiji (WAF), headquartered in Suva, Fiji, and Hunter Water Australia (HWA), located in Newcastle, Australia (see Map). WAF is the mentee partner, while HWA is the mentor utility. The partnership aims to build hands-on knowledge and share working methods to rapidly improve water service performance.

  • Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment.

    Representatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, "The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨
    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

    BEWOP (Boosting the effectiveness of Water Operators´ Partnerships) is a 5-year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators' Partnerships around the world. Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development instituted, UNESCO-IHE, and GWOPA, the organization leading the global WOPs movement. This factsheet is part of a series summarizing WOPs cases being studied in order to draw lessons and guide better practice.

  • wop africaThe WOP between the Service de l’eau et de l’assainissement de la Communauté d’agglomération, Amiens Métropole of France and the Serviço Autónomo de Água e Saneamento de Santa Catarina (SAAS-SC) of Cape Verde was initiated in November 2012. The partnership is co-funded by AFD and the Agence de l'Eau Artois-Picardie and is supported by the Association Cap-Vert Amiens (ACVA). This WOP includes different technical areas of collaboration including the management of water supply networks and wastewater treatment plants.

  • wop asiaIn 2014, with assistance from the United States Agency for International Development (USAID) Water Security for Resilient Economic Growth and Stability (Be Secure) project, Maynilad Water Services, Inc. (Maynilad) engaged in a water operator partnership (WOP) with Cagayan do Oro Water District (COWD) to develop the capacity of COWD in the creation of a hydraulic model, the design of a pressure management program, and an introduction to the development of a Geographic Information System (GIS). Over the 12-month partnership, Maynilad guided COWD in developing a calibrated hydraulic model for a pilot site, Barangay Camaman-an, allowing it to better understand the behavior of the water system in the area, implement pressure management techniques thereby optimizing the current network and operations, and provide better water services to customers. Although a 24/7 water supply was not achieved in Barangay Camaman-an, there was an increase in the number of supply hours from four (4) to eight (8) hours a day. Moreover, armed with a better understanding of the value of a GIS in improving operational efficiency, COWD has called for an international tender for the creation of a GIS for its service area, as part of its scale-up activities.

  • wop latam

    The aim of this WOP is to implement Resource optimization (Macro and micro-metering)

  • wop latam

    The WOP between EMAX in Guatemala and the City Council of Zaragoza was established in May 2014 for a duration of 24 months with the objective to strengthen the capacity of the mentee in the areas of water loss control and metering. Initial results of this partnership have been promising.

  • wop latamThe WOP comes from the invitation that Empresa Municipal de Saneamiento Básico de Puno SA (EMSAPUNO) received for participating in a Regional Workshop for capacity building about water safety plans held in November of 2012 in Quito (Ecuador), financed by UN-Habitat/GWOPA, with the collaboration of IWA and Cap-Net.

    Thereafter, EMSAPUNO, with the support of WOP-LAC, was put in contact with Companhia de Saneamento de Minas Gerais (COPASA) from Brazil, that contributed and supported to develop the Peruvian company own safety plan in the city of Puno, accompanied with visits in water plants in both countries.

  • The WOP between the Nairobi City Water & Sewerage Company (Kenya) and Enugu State Water Corporation (Nigeria) was initiated in September 2014. Its main objective was to enhance organizational and operational performance of Enugu State Water Corporation with a particular focus on improving Billing and Collection, Human Resource Management and the reduction of Non-Revenue Water.

    wop africa

  • wop asia

    Operators are working to strengthen their capacity to continue to deliver effective services in a changing and increasingly uncertain environment while addressing climate change impacts, developing a toolkit on climate change adaptation for water operators deriving lessons and practical experiences generated from the WOP. In addition, a parallel objective focuses in ensuring adequate water supply as well, especially during the dry season and flood events.

  • wop africaOgun State Water Corporation (OGSWC) of Nigeria and the National Water and Sewerage Corporation (NWSC) of Ugandasigned a Memorandum of Understanding in June 2012, in which both Corporations agreed to work and consult each other on ways and means of enhancing performance. The main objectives of this WOP consisted in reducing water losses, enhancing metering and meter management as well as improving GIS and customer mapping.

  • wop africaThe main objective of this WOP between the National Water & Sewerage Corporation (NWSW) of Uganda and the Plateau State Water Board (PSWB) of Nigeria was to enhance the organizational and operational performance of PSWB with a particular focus on the reduction of Non Revenue Water.

  • wop asia

    The project is intended to realise the sustainable management of the drinking water facilities in Danang.

  • wop africa

    The project focuses on reducing NRW in a jointly selected District Metering Area