Information System

  • Proof factsheet 1Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment. 

    Representatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, "The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨
    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

    BEWOP (Boosting the effectiveness of Water Operators´ Partnerships) is a 5-year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators' Partnerships around the world. Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development instituted, UNESCO-IHE, and GWOPA, the organization leading the global WOPs movement. This factsheet is part of a series summarizing WOPs cases being studied in order to draw lessons and guide better practice.

  • National WOPs between operators in Indonisia.2015 indonesia factsheet

  • BEWOP narrative 2

    The present report describes the WOP between the Office National de l’Électricité et de l’Eau Potable (ONEE, the national water, sanitation and electricity utility for Morocco) headquartered in Rabat, Morocco, and the Syndicat Interdépartemental pour l’Assainissement de l’Agglomération Parisienne (SIAAP, the sanitation utility of greater Paris), France. This ongoing partnership, which began in 2002, aims to strengthen the technical and organisational capacity of ONEE through training and exchange with SIAAP.

  • BEWOP narrative 1The present report analyses the Water Operators’ Partnership (WOP) between the Compañía Salteña de Agua y Saneamiento S.A. (Aguas del Norte), located in the province of Salta, Argentina, and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb), located in the federal district of Brasília, Brazil (see Map). In this WOP, Aguas del Norte is the recipient partner or mentee, while Caesb is the mentor utility. The partnership aims to strengthen technical and organisational capacity of Aguas del Norte through knowledge sharing with Caesb.

  • Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment.

    Representatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, "The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨
    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

    BEWOP (Boosting the effectiveness of Water Operators´ Partnerships) is a 5-year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators' Partnerships around the world. Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development instituted, UNESCO-IHE, and GWOPA, the organization leading the global WOPs movement. This factsheet is part of a series summarizing WOPs cases being studied in order to draw lessons and guide better practice.

  • wop latamIn 2013, Compañía Salteña de Agua y Saneamiento S.A. (Aguas del Norte) expressed its interest in collaborate through WOP partnership with Aguas Santafesinas S.A. (ASSA), with the main goal of stablishing a strong link to share knowledge, in which both are mentors and mentees, to improve the management and water operation. Both companies are active participants in WOP-LAC.

  • wop latam

    The aim of this WOP is to improve the infraestructure system (Leak-detection and recording system)

  • wop latamThe WOP comes from the invitation that Empresa Municipal de Saneamiento Básico de Puno SA (EMSAPUNO) received for participating in a Regional Workshop for capacity building about water safety plans held in November of 2012 in Quito (Ecuador), financed by UN-Habitat/GWOPA, with the collaboration of IWA and Cap-Net.

    Thereafter, EMSAPUNO, with the support of WOP-LAC, was put in contact with Companhia de Saneamento de Minas Gerais (COPASA) from Brazil, that contributed and supported to develop the Peruvian company own safety plan in the city of Puno, accompanied with visits in water plants in both countries.

  • wop latam

    The aim of this WOP is to improve  the water supply and sanitation system 

  • wop africaOgun State Water Corporation (OGSWC) of Nigeria and the National Water and Sewerage Corporation (NWSC) of Ugandasigned a Memorandum of Understanding in June 2012, in which both Corporations agreed to work and consult each other on ways and means of enhancing performance. The main objectives of this WOP consisted in reducing water losses, enhancing metering and meter management as well as improving GIS and customer mapping.

  • wop africaThis WOP between L'Office National de l'Eau et de l'Assainissement (ONEA) and the Société Wallonne des Eaux (SWDE) was established in 2012 with the main objective of developing relevant operational and managerial indicators and optimizing the information flow. The indicators have been reviewed and reduced to a small number of well-defined key indicators, which led to a clearer overall strategic vision.