Human Resource Management

  • Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment.

    Representatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, "The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨
    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

    BEWOP (Boosting the effectiveness of Water Operators´ Partnerships) is a 5-year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators' Partnerships around the world. Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development instituted, UNESCO-IHE, and GWOPA, the organization leading the global WOPs movement. This factsheet is part of a series summarizing WOPs cases being studied in order to draw lessons and guide better practice.

  • wop africaBenchmarking visits between the Office National de l'Eau et de l'Assainissement (ONEA) of Burkina Faso and the Société Tchadienne des Eaux (STE) of Chad have enabled the water operators to compare their systems and services and share information on issues of human resources, production and network maintenance as well as customer management. These exchanges led to the creation of a long-term “twinning” partnership between these two utilities to sustain learning.

  • wop latam

    The aim of this WOP is to improve the structure and operation of the sanitation network 

  • wop latamEl WOP realizado entre la Empresa Metropolitana de Agua Potable y Saneamiento (EPMAPS) con sede en Quito, Ecuador, y la asociación de Empresas Publicas de Medellín, Colombia se inicio en 2010. En este hermanamiento, EPMAPS es el socio receptor o aprendiz, y aunque EPM es el operador mentor principal, la empresa de Acueducto y Alcantarillado de Bogotá (EAAB) y Empresas Municipales de Cali (EMCALI) también participan como socio mentor, ambas con sede en Colombia. Posteriormente EPMAPS y EPM firmaron otro convenio en 2011 para continuar con la cooperación, en este nuevo convenio solamente EPM sería el socio mentor.

  • wop africa

    The aim of this WOP is to develop a medium-term Performance Improvement Plan, and implement a short term action plan of thematic areas identified as priorities by the mentor.

  • wop africa

    The aim of this WOP is to develop a medium-term Performance Improvement Plan, and implement a short term action plan

  • wop latam

    The aim of this WOP is to improve the Project management 

  • wop latam

    The aim of this WOP is to implement a Recruitment system and the retention of qualified personnel in a company

  • wop africa

    The partnership will introduce and implement this comprehensive water chain approach

  • wop africa

    This WOP aims to improve the provision of water and sanitation services to residents of Mombasa and Coast Water Services Board

  • wop africa

    This WOP aim to improve wastewater management practices and service provision in Naivasha municipality