• imgbatch5 48Advocacy sourcebook as a guide to advocacy for  Water Supply and Sanitation Collaborative Council (WSSCC) coordinators working on the water, sanitation and hygiene (WaSH) campaign. The document introduces advocacy, explains how to do it, how does it fit, and provides further resources and information. Appendix includes PRA (Participatory Rural Appraisal) or PLA (Participatory Learning and Action) tools for monitoring and evaluating advocacy work.

  • 2015 BenefitsofWaterSafetyPlansThe Water Safety Plan (WSP) methodology, which aims to enhance safety of drinking water supplies, has been recommended by the World Health Organization since 2004. WSPs are now used worldwide and are legally required in several countries. However, there is limited systematic evidence available demonstrating the effectiveness of WSPs on water quality and health. Iceland was one of the first countries to legislate the use of WSPs, enabling the analysis of more than a decade of data on impact of WSP. The objective was to determine the impact of WSP implementation on regulatory compliance, microbiological water quality, and incidence of clinical cases of diarrhea. Surveillance data on water quality and diarrhea were collected and analyzed. The results show that HPC (heterotrophic plate counts), representing microbiological growth in the water supply system, decreased statistically significant with fewer incidents of HPC exceeding 10 cfu per mL in samples following WSP implementation and noncompliance was also significantly reduced (p < 0.001 in both cases). A significant decrease in incidence of diarrhea was detected where a WSP was implemented, and, furthermore, the results indicate that population where WSP has been implemented is 14% less likely to develop clinical cases of diarrhea.

  • Narrative case study of the longstanding WOP between SIAAP, the Parisian sanitaiton operator, and ONEE, the national operator of Morocco. This partnership has focussed on numerous improvemente tracks including Wastewater Treatment, Risk Prevention and Water Quality Control. 


    TAG GUTk

    The Green Utility Toolkit is a self-assessment strategic planning and monitoring tool for water and wastewaterutilities that are interested and willing to improve their practices in a sustainable and environmentally-conscious manner. As such, the terms ‘green’ and ‘greening’ refer to the processes and activities that can be implemented by utilities to support their development along the 3 pillars of sustainability – Social, Environmental, and Economical – while considering a long-term business horizon.

    Through a didactic participatory session, identify what being “green” is for your organization and develop a coherent plan of action and monitoring.

    Access the full Green Utility Toolkit here


  • imgbatch3 66Three-page brief on electricity  from treatment by-products reducing operating expenses and greenhouse gas emissions as part of the case study of capturing biogas at Western Treatment Plant and reusing it as a renewable energy source. The document answers how to harvest otherwise wasted energy, the power of partnership, outputs, benefits for users and environment, and future plans.

  • City of Panora in Iowa had high levels of nitrate in their water resources during some periods of the year. The collaboration with Des Moines Water Works (DMWW) was intended to provide the capacity and the technicians needed to overcome the issue.

  • imgbatch5 66Presentation on case study utilities' good practices: Kafubu Water and Sewerage Company Limited (KWSC), Zambia. Document describes the background of KWSC and its efforts to increase water supply coverage and availability and reduce Non-Revenue Water (NRW), the performance of management projects, projects in peri-urban areas under the Performance Enhancement Fund, and the implementation of the 'Regulation By Incentives' (RBI) mechanism in the utility, as well as lessons learnt and areas for improvement.

  • imgbatch5 64Presentation on case study utilities' good practices: Municipality of Walvis Bay, Namibia. The document shares information on the background the Namibia Water Corporation Limited (NamWater) and the low rate of Non-Revenue Water (NRW) and good coverage, yet disruptions of service delivery due to water flood events. The utility explains how they achieved good performance and how they prevented future damages of future floods.

  • imgbatch5 65Presentation on case study utilities' good practices: Swaziland Water Services Corporation (SWSC), Kingdom of Swaziland. The document presents the background of SWSC and its development of a Digital Management Initiative (DMI) to reduce Non-Revenue Water (NRW). In the format of Q&A, questions are answered related to staff training and process of mapping the metered connections through Global Positioning Systems (GPS).

  • imgbatch1 117Case study on utility good practices of Kafubu Water and Sewerage  Company Limited (KWSC) in Zambia overviewing performance management programs, projects in peri-urban areas under the performance enhancement fund, 'regulation by incentives' mechanism, main lessons, and areas of improvement.

  • imgbatch1 116Case study on utility good practices of Swaziland Water Services Corporation (SWSC) in Kingdom of Swaziland with an overview of the digital management initiative and areas to be improved in the future.

  • imgbatch5 43Document on domestic water quantity, service, level and health, which defines domestic water supply, consumption, water quantity requirements for hygiene, other uses of water and links to quantity and implications.

    Executive Summary included.

  • imgbatch3 35Factsheet on water, sanitation and hygiene (WaSH) and HIV and AIDS, providing recommendations on how to integrate HIV interventions into WaSH programs. Document describes priority WaSH practices (programme focus points and WaSH actions) and case studies in Zambia and Malawi.

  • Proof factsheet 1Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment. 

    Representatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, "The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨
    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

    BEWOP (Boosting the effectiveness of Water Operators´ Partnerships) is a 5-year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators' Partnerships around the world. Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development instituted, UNESCO-IHE, and GWOPA, the organization leading the global WOPs movement. This factsheet is part of a series summarizing WOPs cases being studied in order to draw lessons and guide better practice.

  • Overview of the WOP between EMSAPUNO and COPASA2015 EMPASPUNO COPASA

  • Proof factsheet 4BThe WOP aims to boost the technical and organizational capacity of ONEA through training and targeted operational assistance. A joint diagnosis of ONEA's operations identified priority gaps to be addressed in the support. Partners jointly developed a work plan, with objectives, activities, resource requirements and roles

  • Proof factsheet 2The WOP is aimed to strengthen technical and organizational capacity of ONEE through knowledge sharing with SIAAP, besides technical support and training, mostly for water sanitation purposes. Self-facilitated and financed, the WOP progresses at its own pace, in response to the needs of the partners, being the knowledge sharing currently through direct interaction between the respective technical departments.

  • National WOPs between operators in Indonisia.2015 indonesia factsheet

  • emasesaThe main aim of the WOP was to improve the non-revenue water levels and the billing accuracy. A parallel outcome of this collaboration, was the increased motivation of staff and workers and the high satisfaction of both operators from the collaboration.

  • Proof Factsheet 3Partners focused on six priority areas following a dynamic and participatory diagnosis, which resulted in an ambitious one-year work plan. The management of the WOP was informal however followed the initial plan. Classroom and on the job training, frequent remote exchanges and operational assistance visits allowed for the expected objectives to be achieved. This inclusive and novel approach was conductive to rapid change and progress.