Customer Relations and Communication

  • wop africaBenchmarking visits between the Office National de l'Eau et de l'Assainissement (ONEA) of Burkina Faso and the Société Tchadienne des Eaux (STE) of Chad have enabled the water operators to compare their systems and services and share information on issues of human resources, production and network maintenance as well as customer management. These exchanges led to the creation of a long-term “twinning” partnership between these two utilities to sustain learning.

  • wop asia

    The aim of the WOP is te  cooperation and exchange of experiences among operators 

  • wop africa

    This WOP offer technical and management assistance for the drinking water infrastructure in Mozambique.

  • wop latam

    The aim of this WOP is to provide a improvement of the current drinking supply system

  • wop latam

    The aim of this WOP is to improve the customer service system

  • The WOP between Bauchi State Water & Sewerage Corporation (Bauchi, Nigeria) and Taraba State Water Supply Agency (Nigeria, Jalingo) was established in September 2014 for a duration of 2 months with the objective to strengthen the capacity of the mentee in the areas of business planning, financial management, customer relations, communication, billing and collection operations. Additionally, this WOP aimed to improve non-revenue water and water loss.

    wop africa

  • wop arab

    The aim of this WOP is to improve the access to potable water and sanitation.

  • wop latam

    The aim of this WOP is to improve the financial management and project management

  • wop latam

    This WOP aims to ameliorate the social economic situation of poor comunities in development countries to provide drinking water and sanitation. In addition, the scope is to support projects, focusing on feasibility, and execution of the project. Supporting the restructuration and administrative organization of the company (COOPLAN LTDA), capacity building on management and service administration of wastewater, and implementation of telemetry and metering

  • wop latam

    The aim of this WOP id to improve the system maintenance

  • wop africa

    The aim of this WOP to improve the performance of Mwanza Urban Water & Sewerage Authority (MWAUWASA) through the provision of training and expertise

  • wop latam

    This WOP aims  to strengthen, modernise and empower the areas of ENACAL. The scopes are the improvement of the hygienic sanitary conditions of the city of Granada (Nicaragua) , through the improvement and expansion of the sanitary sewer system and improving and expansion of the wastewater treatment plant and the potable water system in the city. For this, the project has two main components: engineering works and institutional strengthening.

  • wop africa

    The aim of this WOP  is to develop a medium-term Performance Improvement Plan, and implement a short term action plan of thematic areas identified as priorities by the mentor.

  • wop africa

    The aim of this WOP is to supply adequate and reliable wate and to ensure efficient technical and commercial operations

  • wop asia

    The aim of this WOP is to ensure effective, efficient and sustainable water supply services in Nuku’alofa

  • wop asia

    This WOP aim to increase Yancheng's capacity to establish a customer feedback system including immediate application

  • wop africa

    The aim of this WOP is to work jointly between operators with Water Safety Plan 

  • wop africa

    The aim of this WOP is to improve the business planning and financial management of the mentee

  • wop latam

    The aim of this WOP is to improve the Project management 

  • wop latam

    The aim of this WOP is to improve the Project management of the water supply of the mentee