Billing and revenue collection

  • emasesaThe main aim of the WOP was to improve the non-revenue water levels and the billing accuracy. A parallel outcome of this collaboration, was the increased motivation of staff and workers and the high satisfaction of both operators from the collaboration.

  • Proof Factsheet 3Partners focused on six priority areas following a dynamic and participatory diagnosis, which resulted in an ambitious one-year work plan. The management of the WOP was informal however followed the initial plan. Classroom and on the job training, frequent remote exchanges and operational assistance visits allowed for the expected objectives to be achieved. This inclusive and novel approach was conductive to rapid change and progress.

  • Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment.

    Representatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, "The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨
    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

    BEWOP (Boosting the effectiveness of Water Operators´ Partnerships) is a 5-year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators' Partnerships around the world. Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development instituted, UNESCO-IHE, and GWOPA, the organization leading the global WOPs movement. This factsheet is part of a series summarizing WOPs cases being studied in order to draw lessons and guide better practice.

  • wop africaThis WOP occurs on the frame work of WOP Africa strategies and actions for 2012-2013  

  • wop africaPlateau State Water Board (PSWB) is one of the Key implemention Agencies of Plateau State Ministry of Water Resources and Energy (MWR&E)

  • wop africa

    This WOP offer technical and management assistance for the drinking water infrastructure in Mozambique.

  • wop latam

    The aim of this WOP is to provide a improvement of the current drinking supply system

  • wop latam

    El segundo memorando de entendimiento firmado entre las partes, basado en actividades anteriores, se centró en cuatro pistas principales de mejora: medición, tarifas, sistemas informáticos, tratamiento de aguas residuales para el período 2012-2013.

    Del 2 de Noviembre de 2016 al 1 de Noviembre de 2017, la empresa Aguas del Norte, continuando con su proceso constante de búsqueda de tecnologías que le permitan mejorar los procesos de gestión, producción y eficiencia, recibirá el apoyo de CAESB para realizar un Estudio de Optimización en Plantas Depuradoras. El objetivo del hermanamiento será el de evaluar la posibilidad de incluir el tratamiento anaeróbico (UASB) en sus plantas de tratamiento de cloacas.

  • wop latamIn 2013, Compañía Salteña de Agua y Saneamiento S.A. (Aguas del Norte) expressed its interest in collaborate through WOP partnership with Aguas Santafesinas S.A. (ASSA), with the main goal of stablishing a strong link to share knowledge, in which both are mentors and mentees, to improve the management and water operation. Both companies are active participants in WOP-LAC.

  • wop latam

    The aim of this WOP is to improve the financial management and project management

  • wop latam

    The aim of this WOP is the improvement of safe and reliable urban drinking water services

  • wop arab

    The aim of this WOP is to improve the access to potable water and sanitation.

  • wop africaOn the sidelines of the last Congress of the EAA, a memorandum of understanding was signed between the CDE and SODECI

  • wop africa

    The aim of this WOP to improve the performance of Mwanza Urban Water & Sewerage Authority (MWAUWASA) through the provision of training and expertise


    wop asiaOne of the aims of this WOP is to share in knoledge in Non Revenue Water (NRW) management

  • wop latam

    FESAN was established in 2008 as a nonprofit organization of rural operators in Chile following the model of AQUACOL, which was created in Colombia years ago with the support of the Cinara Institute from the Universidad del Valle (UNIVALLE). Through various WOPS that were developed between FESAN and the Cinara Institute between 2010-2013, the Directors of AQUACOL and FESAN met and established strong links as they shared the same goals and principles. In the 6to Encuentro Latinoamericano de Organizaciones Comunitarias de Servicios de Agua y Saneamiento, held in Chile in 2015,  they signed an MoU which led to this WOP, being tariffs and commercial management the main areas of interest.

  • wop latam

    The aim of this WOP is to imrove the Project Management Operational Control

  • wop africa

    The aim of this WOP is to supply adequate and reliable wate and to ensure efficient technical and commercial operations

  • wop africa

    The aim of this WOP is to develop a medium-term Performance Improvement Plan, and implement a short term action plan of thematic areas identified as priorities by the mentor.

  • wop africa

    The aim of this WOP is to better understand the  internal data collection and monitoring of key performance indicators.