BEWOP

  • Represenatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another.

  • Many water operators in developing countries face serious knowledge and capacity-related challenges that lead to poor service delivery. Water Operator Partnerships (WOPs) are used as a mechanism to strengthen the capacity of water opera­tors for improved performance, by transferring new knowledge from mentoring water operators to mentee water operators.

    This study investigates knowledge management (KM) processes of water operators and the factors influencing these processes. A secondary objective explores the extent to which water operators implement KM processes depending on their role in WOPs (i.e., mentor, mentee or both) and their degree of read­iness to do so.

    The study uses a qualitative case study approach, analysing nine water operators involved in WOPs, these include: 

    • National Water and Sewerage Corporation (Uganda)
    • Tanga Urban Water Supply and Sanitation Authority (Tanzania)
    • Kisumu Water and Sanitation Company (Kenya)
    • National Office for Potable Water and Electricity (Morocco)
    • Vitens Evides International (Netherlands)
    • World Waternet (Netherlands)
    • Dunea International (Netherlands)
    • Interdépartemental pour l’Assainissement de l’Aggloméra­tion Parisienne (France)
    • The Environmental Sanitation Company of Federal District (Brazil)

    The diverse range of cases encompasses public and private water utilities varying in size and age. Additionally, the selected operators play and have played different roles in WOPs (i.e., as mentor, mentee, or both). This variety of characteristics provided the opportunity to examine the reality of KM in water operators in different contexts.

    KM 

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    TAG GUTk

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  • 2017NationalWOPsNational Water Operators' Partnerships are an underused opportunity for locally-led water utility capacity development. 

    National WOPs are taking place in a number of countries, but as they are generally small in nature and self-funded, they often go under the radar of global WOPs monitoring. Although few studies have been conducted on National WOPs, they are assumed to carry many of the advantages of south-south partnerships: such as easier knowledge sharing owing to similarities in culture, language, laws and policies. 

  • Proof factsheet 1Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment. 

    Representatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, "The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨
    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

    BEWOP (Boosting the effectiveness of Water Operators´ Partnerships) is a 5-year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators' Partnerships around the world. Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development instituted, UNESCO-IHE, and GWOPA, the organization leading the global WOPs movement. This factsheet is part of a series summarizing WOPs cases being studied in order to draw lessons and guide better practice.

  • Overview of the WOP between EMSAPUNO and COPASA2015 EMPASPUNO COPASA

  • Proof factsheet 4BThe WOP aims to boost the technical and organizational capacity of ONEA through training and targeted operational assistance. A joint diagnosis of ONEA's operations identified priority gaps to be addressed in the support. Partners jointly developed a work plan, with objectives, activities, resource requirements and roles

  • Proof factsheet 2The WOP is aimed to strengthen technical and organizational capacity of ONEE through knowledge sharing with SIAAP, besides technical support and training, mostly for water sanitation purposes. Self-facilitated and financed, the WOP progresses at its own pace, in response to the needs of the partners, being the knowledge sharing currently through direct interaction between the respective technical departments.

  • National WOPs between operators in Indonisia.2015 indonesia factsheet

  • emasesaThe main aim of the WOP was to improve the non-revenue water levels and the billing accuracy. A parallel outcome of this collaboration, was the increased motivation of staff and workers and the high satisfaction of both operators from the collaboration.

  • Proof Factsheet 3Partners focused on six priority areas following a dynamic and participatory diagnosis, which resulted in an ambitious one-year work plan. The management of the WOP was informal however followed the initial plan. Classroom and on the job training, frequent remote exchanges and operational assistance visits allowed for the expected objectives to be achieved. This inclusive and novel approach was conductive to rapid change and progress.

  • 2015 factsheet ONEEThe WOP is aimed to strengthen technical and organizational capacity of ONEE through knowledge sharing with SIAAP, besides technical support and training, mostly for water sanitation purposes. Self-facilitated and financed, the WOP progresses at its own pace, in response to the needs of the partners, being the knowledge sharing currently through direct interaction between the respective technical departments.

  • learning approachesThe aim of the paper is to provide the conceptual basis for understanding capacity development and learning approaches in Water Operators' Partnerships (WOPs), that have been arisen from the second Global WOPs Congress, held in Barcelona in November, 2013.

    The paper also makes an important initial contribution to the Boosting Effectiveness of Water Operators' Partnerships (BEWOP) project, a 5-year collaboration between UN-Habitat's Global Water Operators' Partnerships Alliance (GWOPA) and the UNESCO Institute for Water Education (UNESCO-IHE) to mainstream effective knowledge transfer and change in WOPs.

  • This podcast summarizes the case study on the WOP between the Water Authority of Fiji and Hunter Water Australia. 791px Handshake2.svg

     

     

     

  • BEWOP narrative 2

    The present report describes the WOP between the Office National de l’Électricité et de l’Eau Potable (ONEE, the national water, sanitation and electricity utility for Morocco) headquartered in Rabat, Morocco, and the Syndicat Interdépartemental pour l’Assainissement de l’Agglomération Parisienne (SIAAP, the sanitation utility of greater Paris), France. This ongoing partnership, which began in 2002, aims to strengthen the technical and organisational capacity of ONEE through training and exchange with SIAAP.

  • BEWOP narrative 1The present report analyses the Water Operators’ Partnership (WOP) between the Compañía Salteña de Agua y Saneamiento S.A. (Aguas del Norte), located in the province of Salta, Argentina, and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb), located in the federal district of Brasília, Brazil (see Map). In this WOP, Aguas del Norte is the recipient partner or mentee, while Caesb is the mentor utility. The partnership aims to strengthen technical and organisational capacity of Aguas del Norte through knowledge sharing with Caesb.

  •  BWSCC This case study details the WOP betweeen Belize Water Services and Contra Costa Water District (California, USA).

    In May 2009, BWS staff and the former General Manager of CCWD met at a regional Caribbean water-related meeting. This first contact led to exchanges on hand-held meter-readers and, three months later, an informal visit of Customer Service staff from Belize to shadow their peers at CCWD. In May 2010, the heads of BWS and CCWD again met informally during a NRW workshop organized by the IADB in Belize, where they discussed partnership possibilities. Soon afterwards, they asked the WOP-LAC platform to secure funds and facilitate the formalization of a WOP.

  • BEWOP narrative 3The present report analyses the Water Operators’ Partnership between the Water Authority of Fiji (WAF), headquartered in Suva, Fiji, and Hunter Water Australia (HWA), located in Newcastle, Australia (see Map). WAF is the mentee partner, while HWA is the mentor utility. The partnership aims to build hands-on knowledge and share working methods to rapidly improve water service performance.

  • Once a Water Operators’ partnership is set up, a common first step is for a team of staff from the mentor utility to visit the utility it is supporting. The mentor team has likely been chosen for its technical competence, but often has little idea what to expect from this new experience in which they are expected to serve as experts. This training was designed for this moment in a WOP. The modules, which facilitate learning via participant interaction and story-telling, aim to help WOP participants:

    1) Understand mentoring and the roles of each participant and,

    2) Link their mentoring to a change process and the WOP cycle.

    ToM 2017

     

  • Aguas del Norte and Caesb decided to start a Water Operators´ Partnership, a not-for-profit peer exchange to support the capacity development in the mentee operators (Aguas del Norte). The initial focus for the WOP was energy efficiency however building on this success, the operators decided to extend their partnership and focus on metering, tariffs, IT systems and wastewater treatment.

    Representatives from the Compañía Salteña de Agua y Saneamiento (Aguas del Norte) in Argentina and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb) in Brazil met for the first time in 2010 during a workshop organized in Colombia to identify strengths and weaknesses of utilities in the region and look for ways for them to help one another. At the time, the Argentinian utility, in a dry mountainous sector of the country, was struggling to reduce its energy bills, while the Brazilians had some recent good experience in the area.

    Over the initial years, the Argentinian operator saved over 100,000 USD owing to energy efficiency measures and is working on introducing more effective metering and billing methods. The total cost of the initial phase of the partnership was just over 47,000 USD, with 32,000 USD provided by the Inter-American Development Bank and the remaining third covered by the operators themselves.

    Wildener Rodovalho, IT Project leader at Caesb said, "The WOP is very important for our company because we learn other processes, working methods, ways to save money...and for us, it is very nice to be able to talk about our work, to share how we are growing, to help other utilities.¨
    Although the WOP helped Aguas del Norte make important operational changes and cost savings, it also helped the team make the most of existing resources to improve their service. Today, the two operators continue working together.

    BEWOP (Boosting the effectiveness of Water Operators´ Partnerships) is a 5-year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators' Partnerships around the world. Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development instituted, UNESCO-IHE, and GWOPA, the organization leading the global WOPs movement. This factsheet is part of a series summarizing WOPs cases being studied in order to draw lessons and guide better practice.