Africa

  • Narrative case study of the longstanding WOP between SIAAP, the Parisian sanitaiton operator, and ONEE, the national operator of Morocco. This partnership has focussed on numerous improvemente tracks including Wastewater Treatment, Risk Prevention and Water Quality Control. 

  • imgbatch5 66Presentation on case study utilities' good practices: Kafubu Water and Sewerage Company Limited (KWSC), Zambia. Document describes the background of KWSC and its efforts to increase water supply coverage and availability and reduce Non-Revenue Water (NRW), the performance of management projects, projects in peri-urban areas under the Performance Enhancement Fund, and the implementation of the 'Regulation By Incentives' (RBI) mechanism in the utility, as well as lessons learnt and areas for improvement.

  • imgbatch5 64Presentation on case study utilities' good practices: Municipality of Walvis Bay, Namibia. The document shares information on the background the Namibia Water Corporation Limited (NamWater) and the low rate of Non-Revenue Water (NRW) and good coverage, yet disruptions of service delivery due to water flood events. The utility explains how they achieved good performance and how they prevented future damages of future floods.

  • imgbatch5 65Presentation on case study utilities' good practices: Swaziland Water Services Corporation (SWSC), Kingdom of Swaziland. The document presents the background of SWSC and its development of a Digital Management Initiative (DMI) to reduce Non-Revenue Water (NRW). In the format of Q&A, questions are answered related to staff training and process of mapping the metered connections through Global Positioning Systems (GPS).

  • imgbatch1 117Case study on utility good practices of Kafubu Water and Sewerage  Company Limited (KWSC) in Zambia overviewing performance management programs, projects in peri-urban areas under the performance enhancement fund, 'regulation by incentives' mechanism, main lessons, and areas of improvement.

  • imgbatch1 116Case study on utility good practices of Swaziland Water Services Corporation (SWSC) in Kingdom of Swaziland with an overview of the digital management initiative and areas to be improved in the future.

  • From 31 January to 6 February 2015 three experts from National Water and Sewerage Company (NWSC) of Uganda will travel to Plateau State Water Board (PSWB) in Nigeria to carry out an evaluation of PSWB Performance Improvement Plan (PIP). The PIP was jointly developed by NWSC, the mentor, and PSWB, the mentee during the diagnostic visit of NWSC to PSWB in March 2014, and then reviewed during the benchmarking visit of PSWB to NWSC in June 2014. The aim of the PIP is to enhance the organizational and operational performance of PSWB with a particular focus on the reduction of Non Revenue Water.

    The objective of the evaluation is to assess progress made as regard to the PIP implementation and changes occurred, and to identify difficulties met and lessons learned as well as make further recommendations for PSWB performance improvement. These partnership activities between the two water operators are funded by the African Water Facility of the African Bank for Development through the WOP Africa program of the African Water Association (AfWA).

    Version française

    Du 31 Janvier au 6 Février 2015 trois experts de National Water and Sewerage Company (NWSC) de l'Ouganda visiteront Plateau State Water Board (PSWB) au Nigeria pour une évaluation du Plan d'Amélioration des Performances (PAP) de PSWB. Le PAP a été développé conjointement par NWSC, le mentor et PSWB, le mentee durant la visite diagnostic de NWSC à PSWB en mars 2014, et revu par la suite pendant la visite benchmarking de PSWB à NWSC en juin 2014. Le PAP vise à améliorer les performances organisationnelles et opérationnelles de PSWB avec un accent particulier sur la réduction des pertes liées à l'Eau Non Facturée.

    La mission d'évaluation intervient pour déterminer les progrès réalisés relativement aux activités du PAP et les changements qui en sont ressortis, pour identifier les difficultés rencontrées dans sa mise en œuvre ainsi que les leçons apprises, et formuler de nouvelles recommandations pour une meilleure performance de PSWB. Ces activités de partenariat entre les deux opérateurs d'eau sont financées par la Facilité Africaine de l'Eau de la Banque Africaine de Développement dans le cadre du programme WOP Africa de l'Association Africaine de l'Eau (AAE).

  • imgbatch3 35Factsheet on water, sanitation and hygiene (WaSH) and HIV and AIDS, providing recommendations on how to integrate HIV interventions into WaSH programs. Document describes priority WaSH practices (programme focus points and WaSH actions) and case studies in Zambia and Malawi.

  • Proof factsheet 4BThe WOP aims to boost the technical and organizational capacity of ONEA through training and targeted operational assistance. A joint diagnosis of ONEA's operations identified priority gaps to be addressed in the support. Partners jointly developed a work plan, with objectives, activities, resource requirements and roles

  • Proof factsheet 2The WOP is aimed to strengthen technical and organizational capacity of ONEE through knowledge sharing with SIAAP, besides technical support and training, mostly for water sanitation purposes. Self-facilitated and financed, the WOP progresses at its own pace, in response to the needs of the partners, being the knowledge sharing currently through direct interaction between the respective technical departments.

  • 2015 factsheet ONEEThe WOP is aimed to strengthen technical and organizational capacity of ONEE through knowledge sharing with SIAAP, besides technical support and training, mostly for water sanitation purposes. Self-facilitated and financed, the WOP progresses at its own pace, in response to the needs of the partners, being the knowledge sharing currently through direct interaction between the respective technical departments.

  • Operators from Malawi and South Africa came together in the framework of an ongoing WOP between the Lilongwe Water Board and eThekwini. The overall objectives of the WOP include expanding service to low income households and addressing non-revenue water management through the development of a Performance Improvement Plan.

  • imgbatch3 28Case study from Burkina Faso, identifying and responding to barriers in sanitation and hygiene. The document describes the approach to identifying barriers and supportive factors, what are perceived barriers, the study of Burkina Faso at a national and local level, moving from barriers to sanitation and hygiene, and conclusions and responses.

  • imgbatch3 26Case study from the Democratic Republic of Congo (DRC) identifying and responding to barriers in sanitation and hygiene. The document describes the approach to identifying barriers and supportive factors, what are perceived barriers, the study of the DRC at a national and local level, moving from barriers to sanitation and hygiene, and conclusions and responses.

  • imgbatch3 27Case study from Madagascar, identifying and responding to barriers in sanitation and hygiene. The document describes the approach to identifying barriers and supportive factors, what are perceived barriers, the study of Madagascar at a national and local level, moving from barriers to sanitation and hygiene, and conclusions and responses.

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  • imgbatch1 111Case study of Water Operators' Partnership (WOP) between Dunea (Dune & Water) N.V. (Netherlands) and Mwanza Urban Water and Sewerage Authority (MWAUWASA) (Tanzania) facilitated by the European Commission (European Union Water Facility – Partnerships for Capacity Development in the Africa Caribbean Pacific Water and Sanitation Sector) with the aim of developing Affordable and sustainable water and wastewater services for the Mwanza urban area and improved water governance, in support of the Tanzanian National Water Policy and the Millennium Development Goals (MDGs).