In this report we seek to contribute and facilitate the decision-making process of utilities concerning PPDs. We examine experiences with...

National Water Operators’ Partnerships are an underused opportunity for locally-led water utility capacity development. National WOPs are taking place in...

Many water operators in developing countries face serious knowledge and capacity-related challenges that lead to poor service delivery. Water Operator...

One of the challenges in the implementation of Water Safety Plans (WSPs) is stakeholder engagement. For this reason, under the...

NRW reduction and management is a major challenge; it needs vision and commitment from management, contributions from many departments and...

In the traditional planning of maintenance routines, focus was almost exclusively on the asset condition and assets are replaced only when...

The Utility Management Simulation Game (UMSG) has been designed as a learning tool to develop awareness and knowledge of the...

The Green Utility Toolkit is a self-assessment strategic planning and monitoring tool for water and wastewater utilities that are interested...

This toolkit is a financial model that projects the cash flows for the utility’s pre-paid meter program, based on a...

This manual serves as a guide for the preparation of a Quality Control Handbook for processes related to water and...