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Congress sessions will take stock of current water and sanitation operators’ issues, showcase good approaches, and offer recommendations for how operators can tackle challenges through peer-to-peer partnerships.

Each theme will be addressed through a combination of roundtables, dialogues, and sessions based on offer and demand received through the call.

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Transparency, Accountability and Participation: which innovations for improving quality and efficiency of utilities?


Friday 22 October — 16:00–18:00 (CEST)

Languages: English, French, Spanish

Water and sanitation utilities provide a vital and essential public service to people. Governance principles such as transparency, accountability and participation are key factors in improving the efficiency and performance of public services. How do sanitation and water operators around the world interpret and apply these values in their delivery of public services? What innovative approaches are they using to be more effective in achieving the SDGs and human rights?