Vitens/ Da Nang Water Supply Company/ Municipal Government of Da Nang
October 01, 2007 - October 01, 2010
Code of conduct signed?
Partnership agreement signed?
- Corporate social responsibility
- New opportunities/challenges for employees
- Solidarity principals
No resources have been submitted.
Partners and their inputsshow
|Operator (1)||Vitens Evides International|
|Operator (2)||Danang Water Supply Company|
|Other supporting organizations||
The Netherlands Ministry of Foreign Affairs (DGIS) - Donor (2 390 000 US$)
Dutch Embassy in Vietnam - Donor
People's Committee Da Nang - Support partners
Themes and objectivesshow
|Please specify other theme(s)||
Consistent production operation management
Improve the quality of the tap water
Develop a client registration system
The project is intended to realise the sustainable management of the drinking water facilities in Danang. The support is the first step in a development to be implemented by DAWACO. In the end, DAWACO should have a much stronger financial position. A better-performing DAWACO will also be able to provide sustainable water services to the urban poor. An important success factor for this project is the realisation of a cultural shift at DAWACO.
Through this partnership, about 800,000 people in Danang will receive a better, constant supply of water. Professionalising the operational management should improve the financial position of the water company. This is necessary in order to be able to invest in the quality of the main system and the production companies and to partly re-distribute the financial benefits to the urban poor.
|What types of activities were carried out to help develop operator capacity?||
|Was individual staff capacity enhanced by the WOP?||Considerably|
|Have utility practices changed as a result of the WOPs?||Considerably|
|Has performance improved as a result of WOPs?||Very much|
|Has the WOP led to increased access to improved water or sanitation?||Considerably|
|How many people have benefited from increased access to improved water or sanitation?||360,000|
|What do you consider the highest level result that can be attributed to the WOP activity?||The reduction of NRW from 42% to 21%.|
|Describe the overall results||
Skills of staff increased.
Production increased considerably.
The pressure in the network doubled. Staff was able to operate the network and production more efficiently.
Orgainzational structure changed.
The staff got more responsibilities. There were more Standard Operating Procedures.
More water available.
The number of connections went from 90.000 to 180.000.
Many more people connected and with a better pressure in the network.
Throughout the utility procedures changed.
Efficiency was gained.
The number of staff per connection went from 4.7 to 3 per 1.000 connections.
|Next steps||Infrastructural investment|
|Elaborate next step||An infrastructural investement will take place. To improve production and distribution facilities. In this project there will also be an Institutional Strengthening Program. That will further train the management of the utility.|
|Which factors had a positive influence on the success of your WOP?||
|Please elaborate on the factors that had a positive influence||There was strong support from management for this partnership that made the WOP effictive. All proposed changes were discussed properly and when accepted implemented with strong support.|
|Which factors impeded the success of your WOP?||Practice transfer inappropriate|
|Please elaborate on the factors that impeded the success of your WOP||Training is sometimes difficult because of the language barrier but also because we are operators and not skilled trainers. This could impede the transfer of knowledge.|