BEWOP Research for operational guidance: Organisational behaviour around apparent losses reduction through the case of Kisumu Water Company

2015 BEWOPOne of the forthcoming outputs of the project will be a diagnostic tool to help operators better understand their needs and identify bottlenecks to achieving more effective operational and managerial practices. As part the BEWOP work on Operational Guidance, a MSc thesis on the topic of diagnosis tools was completed in March 2015. William O. Mboya, Master's student in Water Services Management at UNESCO-IHE completed this thesis on, "The Analysis of Organisational Behaviour in relation to Apparent Water Losses (AWL)", focussing on the case of Kisumu Water and Sewerage Company Ltd in Kenya.

The research analysed organisational changes positively or negatively affecting apparent water losses. The analytical approach and methodology applied merges technical knowledge on apparent losses and conceptual and methodological knowledge on organisational change and performance.

In addition to testing a new methodology in an 'almost unexplored field' , the research in the specific case reveals how despite management efforts to adopt international best practices in managing apparent water losses (E.g. through the support of Vitens Evidens International, non-governmental organisations, the government and the Water Services Providers Association in Kenya) highly demotivated staff and long bureacratic procedures for resources requisitioning surface among the greatest obstacles to put that knowledge into practice

The methodology used during this research and the results of the test case study will feed into the ongoing work under BEWOP on diagnosis tools to (among others) enhance effectiveness of WOPs.

Succès pour l'operateur de Nkana lors de la remise des prix de performances

Des prix de performances glanés grâce à la contribution du programme WOP Africa La société d'eau Nkana Water & Sewerage Company (NWSC) de Zambie, une des bénéficiaires du Programme WOP Africa depuis 2012, s'est particulièrement distinguée, le 10 avril 2015, lors de la cérémonie annuelle de remise des prix de performances aux représentants des 11 sociétés d'eau du pays. Lors de la cérémonie organisée la NWASCO, l'organe de régulation du secteur de l'eau et de l'assainissement en Zambie, la NWSC a remporté le plus grand nombre de récompenses, à savoir :

  1. Le Meilleur prix d'amélioration du coût unitaire sur la qualité de l'eau
  2. Le Meilleur prix du coût unitaire en couverture de service d'eau
  3. Le Meilleur prix d'amélioration du coût unitaire en exploitation et maintenance
  4. Le Meilleur prix en couverture qualitative de l'assainissement
  5. Le Meilleur prix en qualité des données d'exploitation
  6. Le 3ème prix de Meilleur dirigeant de société d'eau et d'assainissement de Zambie.

A noter que l'heureuse bénéficiaire et directrice de Nkana Water est l'unique femme dirigeante de société d'eau en Zambie. De l'avis des bénéficiaires, ces performances ont été réalisées grâce aux appuis et encouragements du programme WOP Africa, qui ont permis de faire de Nkana Water, « une société performante pour offrir des services d'eau et d'assainissement de qualité.»

Partenariat ONEE/IEA – JICA Soudan : renforcer les capacités des opérateurs d’eau dans la région MENA

Dans le cadre de la mise en oeuvre de programmes de coopération en faveur des pays de la région MENA, et pour faire bénéficier le Soudan de l’expertise du Maroc dans la gestion du service de l’eau potable, l’Institut International de l’Eau et de l’Assainissement (IEA) en partenariat avec l’Agence Japonaise de Coopération Internationale (JICA-Projects du Soudan) a réalisé, du 30 Mars au 3 Avril 2015, un voyage d’études portant sur le thème : « Gestion et Traitement de l’Eau Potable » au profit de 12 cadres et responsables de la Compagnie d’Eau du Soudan (SWC).

Le programme de ce voyage d’études s’est déroulé sur 1 semaine, sous forme d’exposés sur l’organisation de l’ONEE et les différents aspects inhérents à la gestion et le traitement de l’eau potable. En sus de ces exposés et pour permettre aux participants de prendre connaissance des activités principales de l’ONEE – Branche Eau, des visites au Laboratoire Central Contrôle Qualité des Eaux de l’ONEE et à la Station de traitement de Bou Regreg ont été effectuées.

A la fin de la semaine, des certificats ont été remis aux participants en reconnaissance de leurs efforts et des nouvelles connaissances acquises lors de la formation.  

Plus d'informations sur IEA

Partnership ONEE/IEA and JICA Soudan: reinforcing the capacity of operators in the MENA region

In the framework of the cooperation programme to support countries in the Middle East North Africa (MENA) region, and to share the expertise from Moroccan water management in Sudan. 

The Institut International de l'Eau et de l'Assainissement (IEA), in partnership with the Japanese Cooperation Agency (JICA - Projects in Sudan) organized a study trip from the 30 March to the 3rd April, based on the theme: "Management and Treatment of Drinking Water" with 12 managers and heads of departments from the Sudanese Water Company (SWC).

The training for this visit was scheduled over 1 week with presentations on the organization of ONEE and the various aspects inherent in the management of drinking water. Based on these presentations and to allow participants to witness first-hand the practices of ONEE water branch, visits to the central control laboratories and the Bou Regreg treatment station were also conducted.

At the end of the week, participants were given training certificates to recognize their efforts and newly acquired skills.

More information about IEA

Zambian wash sector awards: Nkana Water Company attributes its success to WOP

Nkana news

The National Water Supply and Sanitation Council of Zambia held its National Awards Ceremony on 10th April 2015 at the launch of the Urban and Peri Urban Water Supply and Sanitation Sector Report. The awards recognize outstanding achievements and performance in the wash sector. The biggest winner of this year's edition was the Nkana Water & Sewerage Company (NWSC) picking up 5 awards. The Managing Director, Ms Diana Makwaba, reached number three on the list of best performing CEOs in the country.

Speaking on their success, Mutinta Mwale of NWSC commented, "We know that with this WOPs initiative, NWSC is positioning itself to achieving its vision of being a symbol of excellence in the water and sanitation industry."

NWSC, a public operator, provides water and sewerage services in the urban and peri-urban areas of Kitwe, Kalulushi and Chambishi in Zambia and is currently engaged in a WOP with Swaziwater of Swaziland. Through direct mentorship from a peers, NWSC has been able to implement significant changes in its working patterns to improve efficiency and effectiveness.

This WOP is one of the 9 OFID-funded WOPs being directly supported in Africa by GWOPA with view to enabling operators to implement short-term changes and develop mid-term performance improvement plans. These WOPs will support operators to ensure sustainable progress in managerial and operational capacity.

NWSC was awarded in the following categories:
1. Best submitted data i.e. completeness and accuracy of data submitted in the NWASCO system
2. Most improved CU in Water Quality
3. Best CU in Water service coverage
4. Best CU in Sanitation coverage
5. Most improved CU in O+M Cost Coverage by Collection

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