PERPAMSI Facilitates 12 New National WOPs in 2015

PERPAMSI, the Indonesia Water Supply Association, has launched 12 new national WOPs to be implemented this year, involving 6 utility mentors and 12 utility mentees.

According to the workplans laid out together by partners, the implementation of WOPs will take roughly 16 months. A number of initial activities including matchmaking and diagnostic visits had been conducted since October 2014. Ten WOPs are now ongoing with the implementation of pilot projects at mentees' working site. The other two WOPs arrangement were just formalized by the signing of Letter of Intent in April in Jakarta, during the Indonesia Water and Wastewater Expo and Forum (IWWEF) 2015 organized by PERPAMSI.

Most of these WOPs are dealing with the Non-revenue Water (NRW) management based on the request of mentees. Along with NRW, pilot projects such as energy efficiency, billing system upgrade, geographical information system (GIS) application are also implemented. Beside those technical aspect, some WOPs help mentees in the preparation of financial report, standard operating procedures, and business plan.

Playing the role as a WOPs facilitator, PERPAMSI always encouraged its members to help one another. A half of 425 PERPAMSI's utility members are small size operators serving less than 30 thousands connections. These utilities are struggling to improve service coverage and delivery, financial stability, and other critical aspects of operations. During the last four years, PERPAMSI has facilitated 34 national WOPs which are all based on self-funding, not-for-profit and solidarity principles. (Dwike Riantara)

BEWOP Research for operational guidance: Organisational behaviour around apparent losses reduction through the case of Kisumu Water Company

2015 BEWOPOne of the forthcoming outputs of the project will be a diagnostic tool to help operators better understand their needs and identify bottlenecks to achieving more effective operational and managerial practices. As part the BEWOP work on Operational Guidance, a MSc thesis on the topic of diagnosis tools was completed in March 2015. William O. Mboya, Master's student in Water Services Management at UNESCO-IHE completed this thesis on, "The Analysis of Organisational Behaviour in relation to Apparent Water Losses (AWL)", focussing on the case of Kisumu Water and Sewerage Company Ltd in Kenya.

The research analysed organisational changes positively or negatively affecting apparent water losses. The analytical approach and methodology applied merges technical knowledge on apparent losses and conceptual and methodological knowledge on organisational change and performance.

In addition to testing a new methodology in an 'almost unexplored field' , the research in the specific case reveals how despite management efforts to adopt international best practices in managing apparent water losses (E.g. through the support of Vitens Evidens International, non-governmental organisations, the government and the Water Services Providers Association in Kenya) highly demotivated staff and long bureacratic procedures for resources requisitioning surface among the greatest obstacles to put that knowledge into practice

The methodology used during this research and the results of the test case study will feed into the ongoing work under BEWOP on diagnosis tools to (among others) enhance effectiveness of WOPs.

Succès pour l'operateur de Nkana lors de la remise des prix de performances

Des prix de performances glanés grâce à la contribution du programme WOP Africa La société d'eau Nkana Water & Sewerage Company (NWSC) de Zambie, une des bénéficiaires du Programme WOP Africa depuis 2012, s'est particulièrement distinguée, le 10 avril 2015, lors de la cérémonie annuelle de remise des prix de performances aux représentants des 11 sociétés d'eau du pays. Lors de la cérémonie organisée la NWASCO, l'organe de régulation du secteur de l'eau et de l'assainissement en Zambie, la NWSC a remporté le plus grand nombre de récompenses, à savoir :

  1. Le Meilleur prix d'amélioration du coût unitaire sur la qualité de l'eau
  2. Le Meilleur prix du coût unitaire en couverture de service d'eau
  3. Le Meilleur prix d'amélioration du coût unitaire en exploitation et maintenance
  4. Le Meilleur prix en couverture qualitative de l'assainissement
  5. Le Meilleur prix en qualité des données d'exploitation
  6. Le 3ème prix de Meilleur dirigeant de société d'eau et d'assainissement de Zambie.

A noter que l'heureuse bénéficiaire et directrice de Nkana Water est l'unique femme dirigeante de société d'eau en Zambie. De l'avis des bénéficiaires, ces performances ont été réalisées grâce aux appuis et encouragements du programme WOP Africa, qui ont permis de faire de Nkana Water, « une société performante pour offrir des services d'eau et d'assainissement de qualité.»

Partenariat ONEE/IEA – JICA Soudan : renforcer les capacités des opérateurs d’eau dans la région MENA

Dans le cadre de la mise en oeuvre de programmes de coopération en faveur des pays de la région MENA, et pour faire bénéficier le Soudan de l’expertise du Maroc dans la gestion du service de l’eau potable, l’Institut International de l’Eau et de l’Assainissement (IEA) en partenariat avec l’Agence Japonaise de Coopération Internationale (JICA-Projects du Soudan) a réalisé, du 30 Mars au 3 Avril 2015, un voyage d’études portant sur le thème : « Gestion et Traitement de l’Eau Potable » au profit de 12 cadres et responsables de la Compagnie d’Eau du Soudan (SWC).

Le programme de ce voyage d’études s’est déroulé sur 1 semaine, sous forme d’exposés sur l’organisation de l’ONEE et les différents aspects inhérents à la gestion et le traitement de l’eau potable. En sus de ces exposés et pour permettre aux participants de prendre connaissance des activités principales de l’ONEE – Branche Eau, des visites au Laboratoire Central Contrôle Qualité des Eaux de l’ONEE et à la Station de traitement de Bou Regreg ont été effectuées.

A la fin de la semaine, des certificats ont été remis aux participants en reconnaissance de leurs efforts et des nouvelles connaissances acquises lors de la formation.  

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Partnership ONEE/IEA and JICA Soudan: reinforcing the capacity of operators in the MENA region

In the framework of the cooperation programme to support countries in the Middle East North Africa (MENA) region, and to share the expertise from Moroccan water management in Sudan. 

The Institut International de l'Eau et de l'Assainissement (IEA), in partnership with the Japanese Cooperation Agency (JICA - Projects in Sudan) organized a study trip from the 30 March to the 3rd April, based on the theme: "Management and Treatment of Drinking Water" with 12 managers and heads of departments from the Sudanese Water Company (SWC).

The training for this visit was scheduled over 1 week with presentations on the organization of ONEE and the various aspects inherent in the management of drinking water. Based on these presentations and to allow participants to witness first-hand the practices of ONEE water branch, visits to the central control laboratories and the Bou Regreg treatment station were also conducted.

At the end of the week, participants were given training certificates to recognize their efforts and newly acquired skills.

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