WOP: RandWater and NamWater

WOP: RandWater and NamWater Featured

Guest   February 05, 2014  
 

wop africa

The aim of this WOP is to develop a medium-term Performance Improvement Plan, and implement a short term action plan

GENERAL WOP INFORMATION

December 03, 2013 - February 03, 2015
Was the code of conduct followed?
Yes link
Did the operators sign a formal partnership agreement?
Yes
Mentor motivations
Solidarity principles
WOPs facilitator
GWOPA

PARTNERS AND THEIR INPUTS

Rand Water - Mentor

SUPPORTING ORGANIZATIONS

    Type of support
    Funding

Other supporting organizations
GWOPA
OFID
Total cost of WOP ($)
82,321.00

THEMES AND OBJECTIVES

Themes
  • Expanding services to low income households
  • Non Revenue Water (NRW) management
  • Water quality management

Objectives
Objectives of the WOP was achieved through 4 missions and are summarized as follows:

1.Rapid assessment of problem areas and development of short term action plans through a participatory process
2. Benchmarking good practices with mentor utility
3.Focused on-the-job training
4.Final evaluation of short term activities, development and validation of performance improvement plans

Performance improvement areas:

1) Human resource development
• Succession planning
• Change management
• Performance management

2) Water quality management
• Water safety plan
• Laboratory accreditation
• Implementation of Laboratory Information System
• Process optimisation

3) Operations and maintenance
• Training of O&M staff
• Asset care policies,strategies,procedures and plans – change from reactive maintenance to proactive maintenance ensuring reliability of assets
•Optimize information systems – to manage assets more efficiently

4) Non-revenue water management
• Holistic approach–Water conservation and demand management
• Detailed situation assessment to determine baseline
• Implement appropriate and effective WC/WDM measures to reduce NRW

WOPS ACTIVITIES

What types of activities were carried out to help develop operator capacity?
  • Joint planning or work
  • On the job training
  • Site visits
  • Study tours

Describe WOPs activities
The first step in the WOP is to conduct an assessment of the recipient utility, carried out jointly with the mentor operator. The assessment process will be actively inclusive and will solicit the input of a broad cross section of utility staff, as well as important external actors from civil society and the municipal political sphere.
The assessment will aim to identify 1) existing strengths, weaknesses, opportunities, and threats; 2) Capacity strengths and needs; 3) values and priorities; and 4) potential solutions.
Based on the assessment, GWOPA will assist the partners in designing their partnership.
The WOP work plan will define the WOP objectives, targets, expected resource contributions, results and anticipated timeline.
WOPs shall aim to include both learning and process targets.
The implementation phase is where the bulk of the technical assistance happens. This phase is carried out by the partner utilities, with GWOPA facilitation. GWOPA will also ensure regular monitoring of the WOP by the operators and support them to carry out corrective measures as needed.

RESULTS

Describe the overall results
1. Development of fundable Performance Improvement Plans (PIPs) for further improvement of services.
2. Beneficiary operators have enhanced knowledge and skills to address operational shortcomings and to manage loans.
3. Beneficiary operators have a clear understanding of their hard (infrastructural) and soft (skills development) needs.
4. Development of a fundable Performance Improvement Plan


Attachments

  • File Description
    File Size
    File Type
    Downloads
  • WOP NamWater & Rand Water - Presentation Third Global WOPs Congress
    1 MB
    5
  • PIP Namibia Water Corp
    2 MB
    5

BEWOP

4WOPCong