Code of conduct

•Good Governance

All stakeholders will take all needed measures to conduct their activities within the partnership according to the principles of good governance, including:
-    Transparency
-    Accountability
-    Responsiveness to stakeholders’ concerns and interests
-    Consensus-orientation
-    Clarity and common understanding of stakeholders’ roles, rights, responsibilities, and expectations
-    Compliance with local laws

Central to WOPs is the sharing of knowledge in a not-for-profit and unrestrained way and built upon the notion of solidarity between utilities. Its purpose is to enhance the capacity and capability of public utilities within the guiding principle of integrity. Therefore:
The partners agree that no information will be intentionally withheld by any party in anticipation of any commercial gains, and no confidential information of one party will be used by the other party for its commercial advantage.

•Social and Cultural Values
All stakeholders will take needed measures to abide by and respect the social and cultural values of the location where they are engaging in WOPs, including:
-    Respecting the cultural norms and behaviours relevant to the local context
-    Recognising and respecting the influence of gender, age, culture and religion on the different perspectives and values accorded to water and sanitation

•Resolution of Conflicts
All stakeholders will form partnerships based on mutual trust and respect, address all issues with full transparency, and collaborate to identify workable solutions.

Prior to engagement, partners shall prepare written partnership agreements that outline a) the objectives of the partnership and expected outputs b) the roles and responsibilities of each partner, c) the value (in-kind and cash) of the partnership and d) the interests of each party in engaging in partnership. The agreement should form the basis for professional, results-oriented cooperation, while leaving sufficient room for flexible solutions, as the context and issues are subject to change and evolve.

•Cost sharing and Not-for-Profit
Activities carried out by any partner or stakeholder within a WOP shall be done on a not-for-profit basis. Any party should never use WOPs as a vehicle for commercial activities. Activities within a WOP will incur costs for both partners. The parties have to identify these costs and decide together whether to bear these costs themselves, appeal for external support, or both. The respective contributions of the parties be they in-cash or in–kind, shall be mutually agreed by the parties themselves.

•Shared Incentives
Particular objectives and common interests of all stakeholders will be openly discussed to identify all possible costs and benefits in the arrangement. The respective motivations of both parties shall be explicitly discussed. WOPs’ benefits are mutual, but not necessarily equal. Partners have to respect the bona fide interests of their counterparts and seek actions that advance the goals of the partnership without requiring compromise of a partner’s key interests.

Integrity Sub-committee

An Integrity Sub-committee of the GWOPA International Steering Committee was established in 2009 to help the GWOPA Secretariat ensure that the Principles and Code-of-Conduct are being respected in WOPs implementation. Its Terms of Reference is here (link to the attached document).

If you have any concerns about the the principles being respected in a particular WOP, please write to integrity[at] Your email will be treated as confidential. Find our more about the Integrity Sub-Committee

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